Service Manager

EquipmentShare
Arkansas
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Customer service","Teamwork","Verbal and written communication"]

Lead a team of heavy equipment maintenance technicians at a rental facility in Hot Springs, using EquipmentShare’s T3 platform to create and monitor work orders, track service intervals, order parts, and diagnose issues faster with data. Schedule repairs for rental equipment, coordinate and supervise quality performance, and resolve customer inquiries to keep clients fully satisfied. Train and develop employees while maintaining a safe work environment.

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EquipmentShare
EquipmentShare
8 hours ago

Service Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 day ago

Job Summary

Lead a team of heavy equipment maintenance technicians at a rental facility in Hot Springs, using EquipmentShare’s T3 platform to create and monitor work orders, track service intervals, order parts, and diagnose issues faster with data. Schedule repairs for rental equipment, coordinate and supervise quality performance, and resolve customer inquiries to keep clients fully satisfied. Train and develop employees while maintaining a safe work environment.
Location: Arkansas
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise a team of heavy equipment maintenance technicians and service personnel.
  • •Create, assign, and monitor work orders; track machine service intervals and order parts.
  • •Diagnose equipment issues by pulling data from makes and models to identify root causes and corrective actions.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Manage customer communications by promptly resolving inquiries, requests, complaints, and training employees while maintaining a safe work environment.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipWellness Stipend

Key Requirements

  • •3+ years of maintenance and service experience in the rental industry or related construction field.
  • •Experience in field service, maintenance, and repair, with experience leading maintenance teams preferred.
  • •Strong interpersonal skills, problem solving ability, and superior customer service skills.
  • •Ability to quickly learn and stay up to date on EquipmentShare products and services in a fast-paced environment.
  • •Valid driver’s license (acceptable record) and ability to meet safety-sensitive physical requirements (e.g., lift up to 50 pounds).
Experience:3+ yearsConstructionRentalField serviceMaintenanceEquipment repair
Education:High School
Skills:Interpersonal skillsProblem-solvingCustomer serviceTeamworkVerbal and written communication
Licenses:Valid driver's license
Tech Stack:EquipmentShare T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn