Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Typing accuracy","Problem-solving","Confidentiality","Adaptability","Empathy","Teamwork"]

Deliver first-class customer service by assessing and responding to customer needs, handling inquiries and complaints with sound judgment, and recommending appropriate solutions. Accurately process requests, complete documentation for each interaction, and update call history or messages as needed to ensure fulfillment. Stay current on program and product information through continuous learning while maintaining confidentiality and complying with legislation and service guidelines.

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FursaFursa
NTT
NTT
2 months ago

Customer Care Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver first-class customer service by assessing and responding to customer needs, handling inquiries and complaints with sound judgment, and recommending appropriate solutions. Accurately process requests, complete documentation for each interaction, and update call history or messages as needed to ensure fulfillment. Stay current on program and product information through continuous learning while maintaining confidentiality and complying with legislation and service guidelines.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assess and respond to customer needs accurately, using judgment to recommend appropriate solutions.
  • •Handle customer requests, inquiries, and complaints with due attention to customer care and professionalism.
  • •Respond to complex inquiries and complaints accurately and in line with provided resources.
  • •Complete interaction documentation, including entering call history and sending messages to third parties when required.
  • •Maintain confidentiality, comply with legislation and service guidelines, and stay current on program and product information through continuous learning.

Key Requirements

  • •Passion for customer satisfaction excellence; prior experience is a strong asset.
  • •Ability to communicate in English and work in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to work all required shifts.
Skills:CommunicationTyping accuracyProblem-solvingConfidentialityAdaptabilityEmpathyTeamwork
Languages:English
Tech Stack:PCsSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn