Mid Market Onboarding Coach

Cloudbeds
Morocco, Philippines, Portugal, Switzerland
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Emotional intelligence","Trust-building","Consultative problem-solving","Stakeholder management","Project coordination"]

Own the end-to-end onboarding experience for mid-market hospitality customers, guiding implementation, training, adoption, launch, and optimization of the Cloudbeds platform. Use hospitality operations expertise to help customers redesign workflows, remove friction, and quickly realize value. Serve as a trusted advisor through change management and configuration, collaborate with cross-functional teams to meet milestones, and resolve escalated issues across channels while building long-term adoption and success.

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FursaFursa
Cloudbeds
Cloudbeds
1 day ago

Mid Market Onboarding Coach

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Last checked: 4 hours agoStatus: Live

Job Summary

Own the end-to-end onboarding experience for mid-market hospitality customers, guiding implementation, training, adoption, launch, and optimization of the Cloudbeds platform. Use hospitality operations expertise to help customers redesign workflows, remove friction, and quickly realize value. Serve as a trusted advisor through change management and configuration, collaborate with cross-functional teams to meet milestones, and resolve escalated issues across channels while building long-term adoption and success.
Location: Morocco, Philippines, Portugal, Switzerland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and guide onboarding for assigned mid-market properties, ensuring customer readiness, adoption, and confidence using the platform.
  • •Guide customers through system setup, configuration, and operational workflows, tailoring best practices to their business needs.
  • •Serve as a strategic consultant throughout onboarding, optimizing processes and maximizing platform value.
  • •Partner with Onboarding Project Management and cross-functional teams to execute onboarding plans, manage dependencies, and hit implementation milestones.
  • •Own the customer relationship end-to-end, facilitating onboarding via video/phone/email, resolving questions, coordinating solutions for escalations, and capturing insights in Salesforce.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveLearning BudgetHome OfficeWellness Stipend

Key Requirements

  • •4+ years of hospitality operations experience, preferably in leadership or senior operational roles within hotels or hospitality management companies.
  • •2+ years of SaaS onboarding, implementation, customer success, account management, or customer-facing software experience (preferred).
  • •Expertise in hotel operations (front office, reservations, revenue management, guest services, distribution, and property management systems).
  • •Experience managing complex customer onboarding, implementation, training, change management, or customer success initiatives.
  • •Ability to engage and influence stakeholders from operational users to property leadership and executives, while managing multiple onboarding engagements.
Experience:4+ yearsHospitalitySaaSHospitality technology
Skills:Emotional intelligenceTrust-buildingConsultative problem-solvingStakeholder managementProject coordination
Languages:English
Tech Stack:AISalesforcePMSCRSChannel ManagersRevenue Management Systems

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn