Channel Sales Manager - UK

Freshworks
London
Workplace: HybridFull timeFunction: SalesSkills: ["Hunter mentality","Commercial rigor","Relationship building","Cross-functional collaboration","Pipeline management"]

Own the full lifecycle of Freshworks’ UK Systems Integrator (SI) business—recruiting and onboarding mid-tier SI partners, enabling them to sell and deliver Freshworks solutions, and driving partner-sourced pipeline and revenue. Build joint business plans, QBR rhythms, and co-sell motions with field sales and pre-sales. Shape the UK SI strategy by sharing competitive intelligence and developing SI-specific content and GTM plays.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Freshworks
Freshworks
4 days ago

Channel Sales Manager - UK

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the full lifecycle of Freshworks’ UK Systems Integrator (SI) business—recruiting and onboarding mid-tier SI partners, enabling them to sell and deliver Freshworks solutions, and driving partner-sourced pipeline and revenue. Build joint business plans, QBR rhythms, and co-sell motions with field sales and pre-sales. Shape the UK SI strategy by sharing competitive intelligence and developing SI-specific content and GTM plays.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Identify, target, and sign mid-tier SI partners aligned to UK ITSM and CX growth priorities.
  • •Lead end-to-end SI partner recruitment, onboarding, and getting new partners to first-deal-ready status.
  • •Build and maintain SI partner capability across sales, pre-sales, and delivery to enable positioning, scoping, and closing solutions.
  • •Develop joint go-to-market plans with each SI partner and co-sell on key opportunities with commercial and technical support.
  • •Own partner-sourced and partner-influenced pipeline and revenue commitments, tracking and forecasting via Salesforce through structured business planning rhythms.

Key Requirements

  • •7+ years’ experience in channel, alliances, or partner management within a SaaS or enterprise software environment.
  • •Proven record recruiting and activating SI partners (not just managing existing relationships).
  • •Strong understanding of how mid-tier SIs operate, including practice structures, P&L dynamics, and delivery models.
  • •Experience working in or adjacent to ITSM, EX, or CX categories; familiarity with the ServiceNow ecosystem is a strong advantage.
  • •Strong pipeline management discipline using Salesforce (or equivalent CRM) to forecast and track partner opportunities.
Experience:SaaSEnterprise softwareITSMCXEX
Skills:Hunter mentalityCommercial rigorRelationship buildingCross-functional collaborationPipeline management
Languages:English (UK)Dutch
Tech Stack:SalesforceServiceNowCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor