Senior Business Process Expert Motor m/w/x (München, DE, 81677)

Allianz
Munich
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Conceptual thinking","Analytical skills","Independent work","Collaboration","Ownership"]

Optimize contract management and customer service processes for motor insurance, including backoffice topics like eVB, VWB, and invoicing. Track KPIs such as automation and self-service rates, AI use case performance, service availability, and process costs, then drive measurable improvements in customer experience, efficiency, and cost. Build and prioritize business cases, align legal requirements, and collaborate across international Allianz Direct teams and service providers.

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FursaFursa
Allianz
Allianz
1 day ago

Senior Business Process Expert Motor m/w/x (München, DE, 81677)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Optimize contract management and customer service processes for motor insurance, including backoffice topics like eVB, VWB, and invoicing. Track KPIs such as automation and self-service rates, AI use case performance, service availability, and process costs, then drive measurable improvements in customer experience, efficiency, and cost. Build and prioritize business cases, align legal requirements, and collaborate across international Allianz Direct teams and service providers.
Location: Munich
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Design and realize contract administration and customer service processes, including backoffice topics such as eVB, VWB, and invoice creation.
  • •Monitor relevant KPIs (automation/self-service quotas, AI use case performance, service availability, internal/external process costs).
  • •Optimize processes to measurably improve customer experience, efficiency, and costs, and steer internal/external service providers for these processes.
  • •Create and prioritize business cases for improvement initiatives and align legal framework conditions.
  • •Own initiatives and projects in your scope and contribute to portfolio steering and capacity planning; collaborate with international colleagues.

Key Requirements

  • •Experience with project management or working in projects.
  • •Strong conceptual and analytical skills.
  • •Experience in process modeling and rule optimization (e.g., Adonis, Camunda, Cellonis or other BPMN tools) and test organization.
  • •Very good insurance knowledge, ideally with a focus on motor/auto insurance.
  • •Independent working style and willingness to develop new topics; open to collaboration in an international context.
Experience:InsuranceMotor insuranceProcess optimization
Skills:Conceptual thinkingAnalytical skillsIndependent workCollaborationOwnership
Languages:GermanEnglish
Tech Stack:AdonisCamundaCellonisBPMNAI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn