Fulfillment Team Leader

Majid Al Futtaim
Abu Dhabi
Workplace: OnsiteOthersFunction: Supply Chain & LogisticsExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Mentoring","Coordination","Performance management"]

Lead day-to-day e-commerce fulfillment operations, managing picking, packing, and handover to last-mile delivery to ensure customers receive orders with freshness, quality, and accurate dispatch. Coordinate across store operations, commercial, IT, customer service, and delivery teams. Maintain dark store standards including cold-chain handling and inventory segregation, while driving performance management, attendance monitoring, mentoring, and operational best practices.

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Majid Al Futtaim
Majid Al Futtaim
3 months ago

Fulfillment Team Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead day-to-day e-commerce fulfillment operations, managing picking, packing, and handover to last-mile delivery to ensure customers receive orders with freshness, quality, and accurate dispatch. Coordinate across store operations, commercial, IT, customer service, and delivery teams. Maintain dark store standards including cold-chain handling and inventory segregation, while driving performance management, attendance monitoring, mentoring, and operational best practices.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Others
Job Function: Supply Chain & Logistics
Seniority: Manager level

Key Responsibilities

  • •Manage daily e-commerce fulfilment operations, including picking, packing, and handover to the last-mile team.
  • •Coordinate across operations, commercial, IT, customer service, and last-mile delivery functions to ensure smooth execution.
  • •Maintain dark store organization, stock adequacy, cleanliness, and cold-chain and goods segregation standards.
  • •Ensure on-time dispatch, accurate delivery quantities, proper packing, and quality control to prevent damages and losses.
  • •Implement performance management, attendance monitoring, disciplinary actions, and develop team capabilities through mentoring and training coordination.

Key Requirements

  • •Bachelor’s degree in E-commerce, Business Administration, or a related field.
  • •3–5 years of professional experience in logistics and supply chain operations.
  • •Hands-on experience in e-commerce fulfilment and last-mile delivery (preferred).
  • •Strong operational and commercial knowledge working in cross-functional environments.
  • •Proficiency in warehouse/distribution systems and computer applications (MS Office, advanced Excel, SAP, Salesforce), with excellent English communication (Arabic advantage).
Experience:3-5 yearsLogisticsSupply chainE-commerceLast-mile delivery
Education:Bachelor's in E-commerce, Business Administration (or related field)
Skills:CommunicationInterpersonal skillsMentoringCoordinationPerformance management
Languages:EnglishArabic
Tech Stack:MS OfficeAdvanced ExcelSAPSalesforce

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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