Advisor HR – 2nd Shift - Carthage, MS (Choctaw)

Tyson Foods
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Communication","Analytical thinking","Troubleshooting","Planning and organization"]

Provide process and transactional support for HR systems and processes, serving as the first point of contact for users via ServiceNow case management, chat, and phone. Manage high-volume walk-up and routed support calls, resolve first-level HR system and correspondence requests, monitor HR inboxes, and escalate issues to People Operations and HR leadership while meeting service-level expectations.

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Tyson Foods
Tyson Foods
2 days ago

Advisor HR – 2nd Shift - Carthage, MS (Choctaw)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems and processes, serving as the first point of contact for users via ServiceNow case management, chat, and phone. Manage high-volume walk-up and routed support calls, resolve first-level HR system and correspondence requests, monitor HR inboxes, and escalate issues to People Operations and HR leadership while meeting service-level expectations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as first point of contact for HR system/process support via ServiceNow case management, chat, and phone.
  • •Provide basic navigation support for routine correspondence (e.g., address changes, application support, background check corrections, employee self-service).
  • •Manage high-volume walk-up support and resolve first-level support requests routed to People Operations.
  • •Perform intake data tasks, update team members’ personal information, support HR system navigation, and handle LOA support as needed.
  • •Monitor HR inboxes and respond directly or escalate issues to appropriate teams (Centers of Excellence, Directors HR, or Leadership).

Key Requirements

  • •Bachelor’s degree or equivalent combination of education and experience.
  • •2+ years of relevant customer support experience and past data entry experience.
  • •Intermediate computer skills, including generating simple letters and spreadsheet/graphics output; proficient in Microsoft Excel, Word, and PowerPoint.
  • •Excellent verbal and written communication skills for a broad range of end users.
  • •Strong customer service, analytical and troubleshooting skills, detail-oriented with the ability to work in a fast-paced environment and multi-task.
Education:Bachelor's
Skills:Customer serviceCommunicationAnalytical thinkingTroubleshootingPlanning and organization
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAP/HRWorkday

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
Glassdoor
Glassdoor: 3.5
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