Dell

2 weeks ago

Consultant, Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Serve as a dedicated Technical Account Manager for U.S. Government customers, owning primary point-of-contact support and ensuring contractual service/support requirements are met to the Statement of Work. Coordinate problem-solving across support, account teams, and field service personnel with 24x7x365 warranty support responsibilities. Leverage Dell and partner resources to plan and sustain solutions, manage support plans, and contribute to warranty and maintenance best practices while working onsite 5 days/week.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the customer’s primary point of contact for delivering support and coordinating operational support activities across Dell teams; work at the customer site 5 days per week.
•Provide single-point warranty support and manage customer account support on a 24x7x365 basis, including resource coordination, technical resolution management, and communications.
•Identify and leverage Dell and partner resources to meet technical needs; support end-to-end planning and sustainment, including designing solutions and supporting installation, customization, and integration.
•Provide customer feedback on observed/known issues and develop tailored customer support plans and relationships for each project requirement.
•Contribute to warranty and maintenance strategy, policies, and best practices through participation in management meetings and other direct contributions.

Pay and Benefits

Salary: USD 162,350 - 210,100 annually

Key Requirements

•U.S. Citizen; eligible for DOE site access.
•Strong technical expertise with Dell Technologies hardware and management tools (PowerEdge, iDRAC, OpenManage, firmware/BIOS baseline management) supporting large-scale HPC or high-density compute systems.
•Strong project and operations management experience coordinating deployments, firmware updates, acceptance/burn-in testing, and contractual support deliverables.
•Deep knowledge of NVIDIA GPU compute and networking technologies, including H100/H200-class GPUs, NVLink, and InfiniBand architecture and diagnostics.
•Advanced Linux system administration skills in HPC environments, including CLI troubleshooting, log analysis, and performance tuning.

Experience:HPCHigh-density compute

Languages:US

Tech Stack:PowerEdgeGPUAccelerator nodesIDRACOpenManageFirmwareBIOSHPCLinuxNVIDIAH100H200NVLinkInfiniBandRoCE/RDMAXCATBrightWarewulfCluster observability toolsOut-of-band management

Eligibility

Nationality:US National

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

2 weeks ago

Consultant, Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the customer’s primary point of contact for delivering support and coordinating operational support activities across Dell teams; work at the customer site 5 days per week.
•Provide single-point warranty support and manage customer account support on a 24x7x365 basis, including resource coordination, technical resolution management, and communications.
•Identify and leverage Dell and partner resources to meet technical needs; support end-to-end planning and sustainment, including designing solutions and supporting installation, customization, and integration.
•Provide customer feedback on observed/known issues and develop tailored customer support plans and relationships for each project requirement.
•Contribute to warranty and maintenance strategy, policies, and best practices through participation in management meetings and other direct contributions.

Pay and Benefits

Salary: USD 162,350 - 210,100 annually

Key Requirements

•U.S. Citizen; eligible for DOE site access.
•Strong technical expertise with Dell Technologies hardware and management tools (PowerEdge, iDRAC, OpenManage, firmware/BIOS baseline management) supporting large-scale HPC or high-density compute systems.
•Strong project and operations management experience coordinating deployments, firmware updates, acceptance/burn-in testing, and contractual support deliverables.
•Deep knowledge of NVIDIA GPU compute and networking technologies, including H100/H200-class GPUs, NVLink, and InfiniBand architecture and diagnostics.
•Advanced Linux system administration skills in HPC environments, including CLI troubleshooting, log analysis, and performance tuning.

Experience:HPCHigh-density compute

Languages:US

Tech Stack:PowerEdgeGPUAccelerator nodesIDRACOpenManageFirmwareBIOSHPCLinuxNVIDIAH100H200NVLinkInfiniBandRoCE/RDMAXCATBrightWarewulfCluster observability toolsOut-of-band management

Eligibility

Nationality:US National

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor