Consultant, Technical Account Manager

Dell
San Francisco
Workplace: OnsiteFull timeUSD 162,350 - 210,100Function: Solutions Engineering & Sales EngineeringSkills: ["Communication","Coordination","Customer management","Problem-solving","Relationship building"]

Serve as Dell’s primary Technical Account Manager for U.S. Government customers, ensuring contracted support requirements are understood and delivered against the customer SOW. Coordinate 24x7x365 warranty support as the single point of contact, manage resource coordination and technical resolution, and drive effective communication across support teams, account teams, field service, and customers. Help design, install, customize, integrate, and continuously improve Dell solution delivery for large-scale HPC environments.

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FursaFursa
Dell
Dell
2 months ago

Consultant, Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as Dell’s primary Technical Account Manager for U.S. Government customers, ensuring contracted support requirements are understood and delivered against the customer SOW. Coordinate 24x7x365 warranty support as the single point of contact, manage resource coordination and technical resolution, and drive effective communication across support teams, account teams, field service, and customers. Help design, install, customize, integrate, and continuously improve Dell solution delivery for large-scale HPC environments.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Ensure custom contractual service/support requirements are understood and managed to the customer Statement of Work (SOW).
  • •Serve as the single point of warranty support (24x7x365), coordinating operational support and managing technical resolution and communications during warranty services engagements.
  • •Coordinate problem-solving efforts between support teams, account teams, field service personnel, and customers, including being the customer’s primary point of contact for delivering support-related activities.
  • •Help identify and leverage Dell and partner resources to satisfy technical needs, and support end-to-end planning and sustainment of Dell solutions (including installation, customization, and integration).
  • •Develop and maintain customer support plans and relationships tailored to unique project requirements and contribute to warranty/maintenance strategies and best practices.

Pay and Benefits

Salary: USD 162,350 - 210,100

Key Requirements

  • •U.S. Citizen; eligible for DOE site access.
  • •Strong technical expertise with Dell hardware and management tools, including PowerEdge platforms, iDRAC, OpenManage, and firmware/BIOS baseline management for large-scale HPC or high-density compute systems.
  • •Deep knowledge of NVIDIA GPU compute and networking technologies, including H100/H200-class GPUs, NVLink, and InfiniBand architecture and diagnostics.
  • •Advanced Linux system administration skills in HPC environments, including CLI troubleshooting, log analysis, and performance tuning.
  • •Strong project and operations management experience coordinating deployments, firmware updates, acceptance/burn-in testing, and contractual support deliverables.
Experience:HPCDatacenter
Skills:CommunicationCoordinationCustomer managementProblem-solvingRelationship building
Tech Stack:PowerEdgeGPU/accelerator nodesIDRACOpenManageFirmwareBIOSHPCNVIDIA GPUsH100H200NVLinkInfiniBandRoCE/RDMALinuxXCATBrightWarewulfOpenBMCRedfish

Eligibility

Nationality:US National

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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