Account Executive - Enterprise (SLED)

Freshworks
Austin
Workplace: RemoteFull timeUSD 105,000 - 165,000 annuallyFunction: SalesSkills: ["Solution selling","Pipeline management","Stakeholder management","Analytical skills","Consultative sales"]

Drive enterprise sales for Freshworks’ ITSM and EX solutions within Higher Education institutions. Engage multiple stakeholders across colleges and universities using consultative, solution-selling approaches and tailored value propositions. Own and execute a robust sales pipeline through medium- to long-term sales cycles, collaborating closely with Marketing, Solutions Engineers, and Customer Success to deliver end-to-end outcomes for prospects and clients.

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Freshworks
Freshworks
1 day ago

Account Executive - Enterprise (SLED)

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Last checked: 7 hours agoStatus: Live

Job Summary

Drive enterprise sales for Freshworks’ ITSM and EX solutions within Higher Education institutions. Engage multiple stakeholders across colleges and universities using consultative, solution-selling approaches and tailored value propositions. Own and execute a robust sales pipeline through medium- to long-term sales cycles, collaborating closely with Marketing, Solutions Engineers, and Customer Success to deliver end-to-end outcomes for prospects and clients.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Develop tailored ITSM and EX strategies for Higher Education clients and demonstrate how they improve productivity and engagement.
  • •Collaborate with administrators, IT leaders, and HR departments to address Higher Education challenges and deliver outcomes.
  • •Build, maintain, and execute a robust sales pipeline through medium- to long-term sales cycles.
  • •Create and present value propositions aligned to institutional goals, priorities, and budgets.
  • •Partner with Marketing, Solutions Engineers, and Customer Success to deliver seamless experiences for prospects and clients.

Pay and Benefits

Salary: USD 105,000 - 165,000 annually
Equity and Bonus:Equity
Perks:DentalHealth InsuranceVisionDisability InsuranceLife InsurancePaid LeaveFlexible SpendingCommuter BenefitsWellness StipendAdoption LeaveParental Leave

Key Requirements

  • •5–8 years of proven success in SaaS enterprise sales with strong ITSM and EX solution selling.
  • •Advanced knowledge of SaaS platforms and how they drive institutional efficiency.
  • •Hands-on experience selling ITSM solutions and EX platforms for faculty and staff productivity and engagement.
  • •Ability to master solution selling and manage a medium- to long-term sales pipeline.
  • •Strong analytical skills to assess customer needs and provide tailored recommendations.
Experience:SaaSITSMEmployee experienceHigher Education
Skills:Solution sellingPipeline managementStakeholder managementAnalytical skillsConsultative sales
Languages:English
Tech Stack:SaaSITSMEX

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor