Service Delivery Manager

Emerson
Debrecen
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Collaboration","Communication","Analytical problem-solving","Customer focus","Organizational skills"]

Own post-sales service delivery by partnering with sales and customers to identify service opportunities, assess delivery capacity, and develop service proposals. Lead cross-functional service planning and execution to meet service-level commitments, manage service entitlements and performance, and serve as the primary contact for service agreements, reviews, and escalations. Improve service offerings and ensure accurate agreement information and renewal continuity.

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FursaFursa
Emerson
Emerson
2 days ago

Service Delivery Manager

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Last checked: 4 minutes agoStatus: Live

Job Summary

Own post-sales service delivery by partnering with sales and customers to identify service opportunities, assess delivery capacity, and develop service proposals. Lead cross-functional service planning and execution to meet service-level commitments, manage service entitlements and performance, and serve as the primary contact for service agreements, reviews, and escalations. Improve service offerings and ensure accurate agreement information and renewal continuity.
Location: Debrecen
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Partner with sales teams and customers during pre-sales engagements to identify service opportunities and develop aligned service solutions.
  • •Assess customer service requirements, evaluate delivery capabilities and capacity, identify gaps, estimate service delivery costs, and develop service proposals.
  • •Lead service delivery planning and execution with cross-functional teams to achieve operational excellence, service quality, and service-level commitments.
  • •Manage service entitlements, execution processes, pricing, costs, profitability, and overall service program performance.
  • •Serve as primary point of contact for service agreements, including customer communications, service reviews, delivery oversight, and escalation management.

Key Requirements

  • •A bachelor's degree in Engineering, Business, Information Systems, or a related field (or equivalent education, training, and relevant experience).
  • •Experience in service delivery, operations, program management, customer success, or related business functions.
  • •Ability to assess customer needs and translate requirements into effective service solutions.
  • •Experience coordinating activities across multiple teams and managing competing priorities.
  • •Strong communication skills to engage professionally with customers and internal stakeholders.
Experience:Service deliveryCustomer successSemiconductor industry
Education:Bachelor's
Skills:CollaborationCommunicationAnalytical problem-solvingCustomer focusOrganizational skills

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn