Jr Customer service representative

Eaton
Tijuana
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Responsible","Strong sense of urgency","Attention to detail","Problem-solving","Excellent verbal communication","Excellent written communication"]

Provide outstanding customer service and manage orders by ensuring accurate processing, timely plant shipments, and clear communication with customers. Serve as the main liaison between Planning, Shipping, and the Customer to coordinate daily shipments, respond to inquiries on order status, lead times, and pricing, and maintain open-order and sales reports. Enter and maintain customer orders and process returns, credit memos, and debit memos while following policies and ethical/legal standards.

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Eaton
Eaton
6 days ago

Jr Customer service representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide outstanding customer service and manage orders by ensuring accurate processing, timely plant shipments, and clear communication with customers. Serve as the main liaison between Planning, Shipping, and the Customer to coordinate daily shipments, respond to inquiries on order status, lead times, and pricing, and maintain open-order and sales reports. Enter and maintain customer orders and process returns, credit memos, and debit memos while following policies and ethical/legal standards.
Location: Tijuana
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Follow up on daily production lines to ensure timely shipment from the plant.
  • •Coordinate daily shipments by serving as the liaison between Planning, Shipping, and the Customer.
  • •Handle customer inquiries on order status, lead times, pricing, and related matters via phone and email.
  • •Generate and maintain reports on open orders, sales, and other required reporting.
  • •Enter and maintain customer orders in the system and process return orders, credit memos, and debit memos.

Pay and Benefits

Perks:Health InsuranceWellness StipendTuition AssistanceRecognition ProgramsAnnual BonusPension PlanPantry Allowance

Key Requirements

  • •Bachelor's degree in administration, business, logistics, commerce, or a related field.
  • •Minimum 1 year of customer service experience in a manufacturing environment.
  • •Professional working proficiency in English for verbal and written communication with customers and internal stakeholders.
  • •Intermediate Microsoft Office skills, particularly Excel.
  • •SAP knowledge preferred.
Experience:Manufacturing
Education:Bachelor's
Skills:ResponsibleStrong sense of urgencyAttention to detailProblem-solvingExcellent verbal communicationExcellent written communication
Languages:English
Tech Stack:Microsoft OfficeExcelSAPPhone callsEmail

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn