Databento

1 month ago

Technical Support Engineer (L1/Frontline Support), APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-line APAC support for Databento’s API and onboarding with strong technical communication. Resolve common issues, escalate complex cases to L2/L3, contribute to documentation, create technical content, and help manage developer communities. Based in APAC with experience in Python and market data tools to support early-stage startup growth.

Location: Hong Kong, Shanghai, Singapore, Beijing, Seoul, Tokyo, Kuala Lumpur

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
•Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
•Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
•Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
•Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

Key Requirements

•Prior experience with Databento's API and familiarity with financial trading/market data.
•At least 2 years of experience in technical support, QA, or engineering.
•Working proficiency in Python.
•Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL).
•Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.

Experience:2+ yearsMarket dataFintechAPAC

Skills:CommunicationProblem-solvingTeamwork

Languages:English

Tech Stack:PythonWiresharkTcpdumpSsNcTelnetStraceGdbPerfEBPFLsofCurlXxdJqSQLGrafanaPrometheusLokiSentry

Company Brief

Databento

Provides low-latency market data APIs and a standardized historical tick data marketplace for equities, futures, and options, enabling developers and firms to access, transform, and stream high-fidelity financial market data programmatically.

Industry: Data Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Seed

Website LinkedIn

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Databento

1 month ago

Technical Support Engineer (L1/Frontline Support), APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Hong Kong, Shanghai, Singapore, Beijing, Seoul, Tokyo, Kuala Lumpur

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
•Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
•Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
•Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
•Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

Key Requirements

•Prior experience with Databento's API and familiarity with financial trading/market data.
•At least 2 years of experience in technical support, QA, or engineering.
•Working proficiency in Python.
•Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL).
•Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.

Experience:2+ yearsMarket dataFintechAPAC

Skills:CommunicationProblem-solvingTeamwork

Languages:English

Tech Stack:PythonWiresharkTcpdumpSsNcTelnetStraceGdbPerfEBPFLsofCurlXxdJqSQLGrafanaPrometheusLokiSentry

Company Brief

Databento

Industry: Data Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Seed

Website LinkedIn