Online Chat Representative (Remote)

Qureos
New York
Workplace: RemoteFull timeUSD 22 - 26 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Written communication","Interpersonal skills","Professionalism","Empathy","Problem-solving"]

Serve as the first point of contact for residential and commercial clients via online chat. Respond promptly and professionally, share details on landscaping design, installation, and maintenance offerings, and help schedule consultations and service appointments. Diagnose customer needs, handle issues and complaints with empathy, escalate complex cases when needed, and keep accurate records in the company database while maintaining strong product and service knowledge.

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FursaFursa
Qureos
Qureos
1 day ago

Online Chat Representative (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as the first point of contact for residential and commercial clients via online chat. Respond promptly and professionally, share details on landscaping design, installation, and maintenance offerings, and help schedule consultations and service appointments. Diagnose customer needs, handle issues and complaints with empathy, escalate complex cases when needed, and keep accurate records in the company database while maintaining strong product and service knowledge.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Engage with prospective and existing clients via online chat to answer inquiries promptly and professionally.
  • •Provide detailed information on landscaping services, including design, installation, and maintenance programmes.
  • •Assist clients with scheduling consultations, service appointments, and follow-ups.
  • •Identify customer needs to drive satisfaction and generate potential sales leads.
  • •Resolve issues and complaints, escalating complex cases and accurately recording interactions in the company database.

Pay and Benefits

Salary: USD 22 - 26 hourly
Perks:Remote Work

Key Requirements

  • •Demonstrable experience in customer service, online support, or a similar client-facing role.
  • •Exceptional written communication and interpersonal skills, with strong grammar and attention to detail.
  • •Strong typing proficiency and the ability to manage multiple chat conversations simultaneously.
  • •High professionalism and a patient, customer-oriented approach.
  • •Interest in or prior experience in landscaping or horticulture would be advantageous.
Experience:Customer serviceOnline supportLandscapingHorticulture
Skills:Written communicationInterpersonal skillsProfessionalismEmpathyProblem-solving

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn