Manager Customer Account operation

HP
Gurugram
Workplace: OnsiteFull timeFunction: Revenue Operations (RevOps)Experience: 7-10 yearsEducation: bachelorsSkills: ["Customer centricity","Prioritization","Resilience","Team management","Strategic thinking"]

Lead Customer Account Operations (CAO) within HP’s Global Revenue Operations organization, serving as the operational bridge across customers, sales, supply chain, finance, and services. Manage teams overseeing order management, deal implementation, governance, escalations, customer reporting, and business reviews across the full sales cycle. Provide consulting to project and account teams, use customer and sales data to drive decisions, and ensure issues are resolved or escalated in line with policies.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HP
HP
2 days ago

Manager Customer Account operation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead Customer Account Operations (CAO) within HP’s Global Revenue Operations organization, serving as the operational bridge across customers, sales, supply chain, finance, and services. Manage teams overseeing order management, deal implementation, governance, escalations, customer reporting, and business reviews across the full sales cycle. Provide consulting to project and account teams, use customer and sales data to drive decisions, and ensure issues are resolved or escalated in line with policies.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Manager level

Key Responsibilities

  • •Manage a team of individual contributors and supervisors across multiple sales operations job families, providing guidance and alignment to organizational goals.
  • •Set direction for assigned teams, hold accountability for deliverables, and manage expenses effectively.
  • •Oversee execution of operational processes across a complete sales cycle to meet service-level objectives and targets.
  • •Provide consulting expertise to project and account teams to develop customer-centric solutions and improve processes and capabilities.
  • •Use customer and sales data to generate insights, and ensure customer issues are resolved or escalated in compliance with legal and organizational policies.

Key Requirements

  • •A four-year/graduate degree in a related field (Sales, Marketing, Business Administration, Accounting) or commensurate experience.
  • •Typically 7–10 years of job-related experience, or 5–7 years of management experience, preferably in sales, sales support, people management, or sales process improvement.
  • •Experience managing people and aligning teams to organizational goals and deliverables.
  • •Ability to use customer and sales data to generate insights for customer and business decisions.
  • •Preferred certifications: CSOP and/or PMP.
Experience:7-10 yearsSales operationsRevenue operationsSales supportB2BPeople management
Education:Bachelor's
Skills:Customer centricityPrioritizationResilienceTeam managementStrategic thinking
Certifications:CSOPPMP
Tech Stack:SalesforceDashboard

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn