Customer Engineer II Senior

Applied Materials
Chengdu
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Problem-solving"]

Install, maintain, and upgrade customer equipment by partnering with Senior Field Service Engineers. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues under guidance. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided). Coordinate and communicate directly with customers while meeting on-site safety and environmental requirements.

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Applied Materials
Applied Materials
4 days ago

Customer Engineer II Senior

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Last checked: 1 hour agoStatus: Live

Job Summary

Install, maintain, and upgrade customer equipment by partnering with Senior Field Service Engineers. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues under guidance. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided). Coordinate and communicate directly with customers while meeting on-site safety and environmental requirements.
Location: Chengdu
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment.
  • •Use digital analytics to troubleshoot technical issues.
  • •Apply basic diagnostic techniques to assess equipment problems with guidance.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
  • •Coordinate and communicate directly with customers and fulfill additional assigned duties.

Pay and Benefits

Perks:Travel Allowance

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •1–2 years of work experience in customer/field service support or a related technical field.
  • •Ability to read and interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, plus effective written and verbal communication skills.
Experience:1-2 yearsSemiconductorMaterials scienceCustomer supportField service
Education:Associate's
Skills:CommunicationTroubleshootingProblem-solving
Tech Stack:Digital analyticsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeterHand tools

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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