Repair Support Agent

Motorola Solutions
Mexico
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Continuous improvement","Interpersonal skills","Multi-tasking"]

Provide customer follow-up support for orders, shipment tracking, and returned goods via phone, chat, and email. Track product issues and order returns, create and maintain cases, and document customer concerns for escalation. Coordinate with technical support, order management, depot operations, and sales support teams to keep customers and partners informed. Perform data entry using internal databases and tools, and write internal/external non-technical documentation in a call-center environment.

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FursaFursa
Motorola Solutions
Motorola Solutions
1 month ago

Repair Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide customer follow-up support for orders, shipment tracking, and returned goods via phone, chat, and email. Track product issues and order returns, create and maintain cases, and document customer concerns for escalation. Coordinate with technical support, order management, depot operations, and sales support teams to keep customers and partners informed. Perform data entry using internal databases and tools, and write internal/external non-technical documentation in a call-center environment.
Location: Mexico
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries and issues related to orders, shipment tracking, and returned goods via phone, chat, or email.
  • •Track product issues or order returns and escalate to appropriate functions for resolution.
  • •Create and maintain cases, perform data entry, and use internal databases and system tools.
  • •Write internal/external non-technical documentation and document/forward customer concerns to appropriate departments.
  • •Coordinate with technical support, order management, depot operations, and sales support teams to communicate updates to customers/partners.

Key Requirements

  • •High School Diploma or equivalent.
  • •Excellent written and verbal English communication skills.
  • •Availability to work from the Reynosa office site.
  • •Previous call center or technical support experience is preferred.
  • •Strong problem-solving skills and the ability to multi-task and prioritize tasks.
Education:High School
Skills:CommunicationProblem-solvingContinuous improvementInterpersonal skillsMulti-tasking
Languages:English
Tech Stack:Internal databasesSystem tools

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn