Repair Support Agent

Provide customer follow-up support for orders, shipment tracking, and returned goods via phone, chat, and email. Track product issues and order returns, create and maintain cases, and document customer concerns for escalation. Coordinate with technical support, order management, depot operations, and sales support teams to keep customers and partners informed. Perform data entry using internal databases and tools, and write internal/external non-technical documentation in a call-center environment.