UAE National - Service Advisor (Dubai, AE)

Manage the end-to-end service journey for Dodge and Ram customers, acting as the key link between customers and the workshop. Greet customers, assess vehicle concerns through walk-arounds, and provide clear repair diagnostics and transparent warranty/non-warranty quotes. Promote value-added services and cross-sell parts while driving targets for productivity and profitability. Ensure warranty compliance, coordinate with workshop and parts teams, and follow up after service to maximize first-visit resolution and retention.