Associate Director CX - 1 year FTC

Lead client success initiatives for Ipsos CX, guiding multi‑client programmes across sectors (Telco, Retail, Hotels, Auto, Financial Services) and translating client requirements into effective CX platform usage and feature design. Manage day‑to‑day client relationships, dashboards, and training, collaborating with Project Management, Insights, CXPS and Platform Services. Hybrid role based in London, initially a 1‑year fixed‑term contract.