Customer Service Assistant

Serve as the first point of contact for customers, handling inbound and outbound calls with professionalism and empathy. Assess customer needs, provide accurate and timely resolutions or referrals, and manage cases end-to-end to ensure follow-through. Record interactions and case details in CRM systems in real time, and collaborate with internal teams to escalate and resolve complex enquiries. Join a customer-centric team in a hybrid, technology-enabled environment.