American Airlines Group

11 hours ago

Customer Service Manager, Airport Customer Experience - PDX (Portland, OR, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead a high-performing airport customer experience operation within the Customer Experience Division’s Hubs & Gateways or Stations Team. Coach, mentor, and engage front-line team members to deliver safe, reliable service while meeting corporate and local scorecard metrics. Partner across departments and agencies to support an efficient, on-time operation, and provide exceptional frontline support to elevate customer service.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive operational excellence and create an environment that supports and celebrates frontline team members.
•Lead the airport team to perform work safely, efficiently, and in compliance with Federal, state, and local regulations, including DOT and FAA.
•Provide frontline team exceptional support to deliver superior customer service.
•Coach and mentor frontline team members in skill development and customer service elevation.
•Assess operational conditions to ensure corporate and local scorecard metrics are fulfilled through cross-department collaboration.

Pay and Benefits

Salary: USD 51,000 - 86,500 annually

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED equivalency.
•Previous airport customer service experience.
•2 years experience leading others.
•Knowledge of company policies and procedures and functional automation applications.
•Ability to fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA), if applicable.

Experience:Airport customer serviceCustomer serviceTeam leadership

Education:High School

Skills:Proactive employee engagementActive listeningCritical thinkingDecision makingCollaboration

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Eligibility

Security Clearance:USPS clearance

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

11 hours ago

Customer Service Manager, Airport Customer Experience - PDX (Portland, OR, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive operational excellence and create an environment that supports and celebrates frontline team members.
•Lead the airport team to perform work safely, efficiently, and in compliance with Federal, state, and local regulations, including DOT and FAA.
•Provide frontline team exceptional support to deliver superior customer service.
•Coach and mentor frontline team members in skill development and customer service elevation.
•Assess operational conditions to ensure corporate and local scorecard metrics are fulfilled through cross-department collaboration.

Pay and Benefits

Salary: USD 51,000 - 86,500 annually

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED equivalency.
•Previous airport customer service experience.
•2 years experience leading others.
•Knowledge of company policies and procedures and functional automation applications.
•Ability to fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA), if applicable.

Experience:Airport customer serviceCustomer serviceTeam leadership

Education:High School

Skills:Proactive employee engagementActive listeningCritical thinkingDecision makingCollaboration

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Eligibility

Security Clearance:USPS clearance

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn