Consumer Experience Global Innovation Manager

The Kraft Heinz Company
Netherlands
Workplace: OnsiteFull timeFunction: OtherExperience: 8+ yearsEducation: mastersSkills: ["Strategic thinking","Stakeholder management","Communication","Storytelling","Translation of complexity"]

Lead consumer experience (CX) for Heinz recipe innovation platforms, connecting global innovation goals with regional needs across Emerging Markets, Europe, and Pacific Developed Markets. Define and run end-to-end learning strategies, oversee consumer and sensory research programs, and synthesize global and regional insights into clear recommendations. Partner with Consumer Insights, R&D, and regional teams to ensure innovations are both consumer-desirable and locally relevant, supporting commercialization and growth.

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The Kraft Heinz Company
The Kraft Heinz Company
1 month ago

Consumer Experience Global Innovation Manager

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Last checked: 29 days agoStatus: Live

Job Summary

Lead consumer experience (CX) for Heinz recipe innovation platforms, connecting global innovation goals with regional needs across Emerging Markets, Europe, and Pacific Developed Markets. Define and run end-to-end learning strategies, oversee consumer and sensory research programs, and synthesize global and regional insights into clear recommendations. Partner with Consumer Insights, R&D, and regional teams to ensure innovations are both consumer-desirable and locally relevant, supporting commercialization and growth.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Serve as the Emerging & Developed Markets CX lead for Global Innovation Pods focused on Heinz recipe innovation platforms.
  • •Define and lead end-to-end learning plans in partnership with CIS and Regional CX teams to ensure innovation relevance and scalability.
  • •Design and deliver consumer and sensory research aligned to key business decisions and development milestones with external agencies.
  • •Drive meta-analysis to connect global and regional learning and translate insights into clear recommendations and decision narratives.
  • •Partner with R&D to identify consumer-centric growth opportunities and support commercialization of innovation platforms.

Key Requirements

  • •Master’s or PhD degree in Consumer Science, Sensory Science, Psychology, Behavioral Science, Marketing Research, or a related field.
  • •8+ years of experience in Consumer Experience, Consumer Insights, Sensory Science, Innovation Research, or a related discipline.
  • •Strong expertise in sensory and consumer quantitative and qualitative research methodologies.
  • •Proven experience leading learning plans that support innovation and product development.
  • •Demonstrated ability to synthesize multiple sources of information into strategic business recommendations.
Experience:8+ yearsConsumer insightsSensory scienceInnovation research
Education:Master's in Consumer Science, Sensory Science, Psychology, Behavioral Science, Marketing Research (or related field)
Skills:Strategic thinkingStakeholder managementCommunicationStorytellingTranslation of complexity
Languages:English

Company Brief

The Kraft Heinz Company
The Kraft Heinz Company is a global food and beverage company producing iconic packaged foods and condiments across categories like cheese, meals, condiments, and beverages, serving retail, foodservice, and consumer markets worldwide.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2015
WebsiteLinkedIn