Virtual Support Agent

Qureos
Anywhere
Workplace: RemoteFull timeUSD 26 - 29 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Organizational skills","Time management","Empathy"]

Serve as the first point of contact for customers, handling enquiries via email and online chat. Provide product and service guidance for custom printing, event planning, and exhibition setups, and support clients through the ordering process from query to delivery. Resolve complaints and issues professionally, coordinate with design and production teams, and maintain accurate CRM records while gathering feedback to improve services.

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FursaFursa
Qureos
Qureos
4 weeks ago

Virtual Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as the first point of contact for customers, handling enquiries via email and online chat. Provide product and service guidance for custom printing, event planning, and exhibition setups, and support clients through the ordering process from query to delivery. Resolve complaints and issues professionally, coordinate with design and production teams, and maintain accurate CRM records while gathering feedback to improve services.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the primary point of contact for customer enquiries via email, online chat, and other digital channels.
  • •Provide information about products and services, including custom printing, event planning, and exhibition setups.
  • •Assist clients throughout the ordering process from initial query to final delivery, ensuring specifications are met.
  • •Address and resolve customer issues, complaints, and queries professionally and empathetically.
  • •Liaise with internal design and production teams, maintain CRM records, and gather customer feedback for continuous improvement.

Pay and Benefits

Salary: USD 26 - 29 hourly

Key Requirements

  • •Proven experience in a customer service or client support role, preferably in a remote or virtual environment.
  • •Exceptional written and verbal communication skills with strong attention to detail.
  • •Strong problem-solving skills and the ability to handle challenging situations with patience and professionalism.
  • •Excellent organisational and time-management abilities, with the capacity to work independently and prioritise tasks.
  • •Proficiency with standard office software and familiarity with CRM systems.
Skills:CommunicationProblem-solvingOrganizational skillsTime managementEmpathy
Tech Stack:CRMEmailOnline chatOffice softwareAmazonEtsy

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn