Service Supervisor, San Jose (2nd Shift)

Lucid Motors
San Jose
Workplace: OnsiteFull timeUSD 106,600 - 146,520 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Curiosity","Learning agility","Organization","Communication","Collaboration","Leadership"]

Supervise day-to-day operations of a Lucid Service Center by assisting the Service Manager, leading service advisors, technicians, service assistants, and parts staff. Manage performance and schedules, support hiring/training, ensure work orders are accurate and complete, and monitor workflow to deliver the best customer experience. Handle customer concerns professionally, perform vehicle quality control after repairs, and support compliance with applicable standards and regulations.

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Lucid Motors
Lucid Motors
4 days ago

Service Supervisor, San Jose (2nd Shift)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Supervise day-to-day operations of a Lucid Service Center by assisting the Service Manager, leading service advisors, technicians, service assistants, and parts staff. Manage performance and schedules, support hiring/training, ensure work orders are accurate and complete, and monitor workflow to deliver the best customer experience. Handle customer concerns professionally, perform vehicle quality control after repairs, and support compliance with applicable standards and regulations.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Assist the Service Manager in day-to-day service center operations and manage/develop service team members.
  • •Continuously evaluate team performance, provide feedback, and drive results through consistent performance management.
  • •Support the selection, training, and development of service employees; manage training follow-up.
  • •Ensure work orders are detailed, complete, and properly filled out while monitoring workflow to provide the best customer experience.
  • •Handle client concerns professionally, perform vehicle quality control checks after repairs, and ensure department compliance with applicable standards and regulations.
Travel: Low travel

Pay and Benefits

Salary: USD 106,600 - 146,520 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid Leave401k

Key Requirements

  • •Automotive service experience with an understanding of service KPIs such as Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, and PDI completion/turnaround time.
  • •Learning agility and willingness to take on more responsibility to develop into a management position.
  • •Exceptional organization and ability to drive continuous improvement in a fast-moving environment.
  • •Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors.
  • •Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
Experience:Automotive service
Skills:CuriosityLearning agilityOrganizationCommunicationCollaborationLeadership
Licenses:Valid driver’s license
Certifications:CPR trainingASE CertificationsEPA 609
Languages:English
Tech Stack:Microsoft OfficeDMS software

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn