Human Centered Change Manager

Salesforce
Bengaluru, Hyderabad, Jaipur, Mumbai, Gurugram
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Coaching","Mentorship","Cross-functional collaboration"]

Lead human-centered change management for customers adopting Salesforce platform capabilities. Partner with customers and Salesforce delivery teams to design and execute change strategies, assess human impacts of technology changes, and secure alignment to a unified change vision. Drive enablement and sustained adoption through training programs and cross-functional collaboration with UI/UX designers, administrators, and engineers. Coach and mentor project teams while integrating change management processes into delivery.

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FursaFursa
Salesforce
Salesforce
11 hours ago

Human Centered Change Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead human-centered change management for customers adopting Salesforce platform capabilities. Partner with customers and Salesforce delivery teams to design and execute change strategies, assess human impacts of technology changes, and secure alignment to a unified change vision. Drive enablement and sustained adoption through training programs and cross-functional collaboration with UI/UX designers, administrators, and engineers. Coach and mentor project teams while integrating change management processes into delivery.
Location: Bengaluru, Hyderabad, Jaipur, Mumbai, Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Manager level

Key Responsibilities

  • •Partner with customers to develop and execute comprehensive change management strategies aligned with organizational goals and Salesforce platform implementation.
  • •Analyze the human impact of technological changes and develop adaptive strategies to address organizational challenges.
  • •Lead change management and enablement activities to drive successful and sustained change adoption.
  • •Design and implement tailored training programs for stakeholders to ensure effective utilization of Salesforce platform capabilities.
  • •Provide oversight, coaching, and mentoring to project team members and facilitate integration of change management processes into Salesforce.com projects.

Key Requirements

  • •Prosci Certification (or equivalent) is mandatory, with proven change management and training experience for technology implementations.
  • •5+ years of dedicated change management experience with a strong foundation in instructional design.
  • •Background in technology or digital transformation projects, demonstrating analytical problem-solving skills.
  • •Excellent communication and interpersonal skills, with experience collaborating across cross-functional teams.
  • •Practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM, Claude) and an agentic delivery mindset.
Experience:5+ yearsTechnologyDigital transformation
Education:Bachelor's
Skills:CommunicationInterpersonal skillsCoachingMentorshipCross-functional collaboration
Certifications:Prosci Certification
Tech Stack:SalesforceSalesforce.comGeminiNotebook LMClaude

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor