Customer Success Manager - Ads Solutions (Spanish speaking)

OpenAI
Dublin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Building trust","Ownership","Accountability","Sound judgment"]

Own relationships with a portfolio of advertising partners, serving as their primary point of contact and trusted advisor. Guide advertisers through onboarding and campaign launches, analyze performance data, and deliver actionable recommendations to improve outcomes. Identify opportunities to expand partnerships via increased product adoption, while collaborating cross-functionally with Sales, Product, Analytics, Policy, and Operations. Surface partner insights to drive platform improvements and scalable processes.

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FursaFursa
OpenAI
OpenAI
22 hours ago

Customer Success Manager - Ads Solutions (Spanish speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own relationships with a portfolio of advertising partners, serving as their primary point of contact and trusted advisor. Guide advertisers through onboarding and campaign launches, analyze performance data, and deliver actionable recommendations to improve outcomes. Identify opportunities to expand partnerships via increased product adoption, while collaborating cross-functionally with Sales, Product, Analytics, Policy, and Operations. Surface partner insights to drive platform improvements and scalable processes.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own relationships with a portfolio of advertising partners as the primary point of contact.
  • •Guide advertisers through onboarding and campaign launches to ensure strong adoption of ads products.
  • •Analyze campaign performance and provide actionable recommendations to improve outcomes.
  • •Identify opportunities to expand partnerships through increased product adoption and incremental investment.
  • •Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues, enhance platform value, and surface feedback for product improvements.

Key Requirements

  • •5-10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role.
  • •Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
  • •Ability to interpret performance data and translate insights into strategic recommendations.
  • •Experience with data querying (e.g., SQL, advanced Excel/GSheet).
  • •Spanish language fluency is required; full working rights for Ireland are required.
Experience:5+ yearsDigital advertisingAdtechCustomer successAccount management
Skills:CommunicationBuilding trustOwnershipAccountabilitySound judgment
Languages:Spanish
Tech Stack:SQLExcelGSheet

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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