Technical Customer Support
Spade
New York, United States
Workplace: RemoteFull timeUSD 85,000 - 107,500 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service orientation","Written communication","Verbal communication","Problem-solving","Process orientation"]Serve as the first line of defense for customer technical issues, triaging and resolving tickets and escalating complex cases to Engineering and Data. Create and refine product rules that improve how customers’ transactions are processed, while monitoring performance with Hex, SQL, and internal dashboards. Document troubleshooting and resolutions to build institutional knowledge and surface trends that drive product improvements.
