Singapore Airlines

3 weeks ago

Senior Executive/Assistant Manager Learning & Development (Learner Experience) (SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead end-to-end learning operations and learner experience for Singapore Airlines' Corporate Learning Centre, overseeing registration, scheduling, SLAs, governance, and government-funded training initiatives to drive effective workforce development.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Lead end-to-end learning operations for SIA ground staff, including registration, timetabling/scheduling, and resource allocation to ensure smooth programme delivery.
•Manage the learning ops team and oversee learning facilities/resources, including procurement, inventory, and maintenance.
•Design, monitor, and continuously improve the end-to-end learner journey from enrolment to certification.
•Establish and manage service level agreements (SLAs), service desk support and issue resolution processing.
•Implement feedback mechanisms and drive corrective and preventive actions to enhance learner satisfaction.

Key Requirements

•Bachelor's degree in any discipline
•ACTA or ACLP (preferred)
•Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP) (advantageous)
•Intermediate proficiency with MS Office (e.g., Excel pivot tables)
•Experience with administrator functions of SuccessFactors Learning Management System (LMS) (preferred)

Education:Bachelor's

Skills:Customer service mindsetCollaborationCritical thinkingProblem-solvingBusiness writing

Certifications:ACTAACLPDACEDDDLP

Tech Stack:MS OfficeExcelPivot tableSuccessFactors LMS

Company Brief

Singapore Airlines

Flag carrier of Singapore providing international passenger and cargo air transportation, premium cabin services, and related travel products. Operates a global network with a reputation for service quality, modern fleet, and extensive partnerships.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Singapore, Singapore

Founded: 1972

Website LinkedIn

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Singapore Airlines

3 weeks ago

Senior Executive/Assistant Manager Learning & Development (Learner Experience) (SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Lead end-to-end learning operations for SIA ground staff, including registration, timetabling/scheduling, and resource allocation to ensure smooth programme delivery.
•Manage the learning ops team and oversee learning facilities/resources, including procurement, inventory, and maintenance.
•Design, monitor, and continuously improve the end-to-end learner journey from enrolment to certification.
•Establish and manage service level agreements (SLAs), service desk support and issue resolution processing.
•Implement feedback mechanisms and drive corrective and preventive actions to enhance learner satisfaction.

Key Requirements

•Bachelor's degree in any discipline
•ACTA or ACLP (preferred)
•Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP) (advantageous)
•Intermediate proficiency with MS Office (e.g., Excel pivot tables)
•Experience with administrator functions of SuccessFactors Learning Management System (LMS) (preferred)

Education:Bachelor's

Skills:Customer service mindsetCollaborationCritical thinkingProblem-solvingBusiness writing

Certifications:ACTAACLPDACEDDDLP

Tech Stack:MS OfficeExcelPivot tableSuccessFactors LMS

Company Brief

Singapore Airlines

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Singapore, Singapore

Founded: 1972

Website LinkedIn