Senior Executive/Assistant Manager Learning & Development (Learner Experience) (SG)

Singapore Airlines
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Customer service mindset","Collaboration","Critical thinking","Problem-solving","Business writing"]

Lead end-to-end learning operations and learner experience for Singapore Airlines' Corporate Learning Centre, overseeing registration, scheduling, SLAs, governance, and government-funded training initiatives to drive effective workforce development.

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FursaFursa
Singapore Airlines
Singapore Airlines
2 months ago

Senior Executive/Assistant Manager Learning & Development (Learner Experience) (SG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead end-to-end learning operations and learner experience for Singapore Airlines' Corporate Learning Centre, overseeing registration, scheduling, SLAs, governance, and government-funded training initiatives to drive effective workforce development.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead end-to-end learning operations for SIA ground staff, including registration, timetabling/scheduling, and resource allocation to ensure smooth programme delivery.
  • •Manage the learning ops team and oversee learning facilities/resources, including procurement, inventory, and maintenance.
  • •Design, monitor, and continuously improve the end-to-end learner journey from enrolment to certification.
  • •Establish and manage service level agreements (SLAs), service desk support and issue resolution processing.
  • •Implement feedback mechanisms and drive corrective and preventive actions to enhance learner satisfaction.

Key Requirements

  • •Bachelor's degree in any discipline
  • •ACTA or ACLP (preferred)
  • •Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP) (advantageous)
  • •Intermediate proficiency with MS Office (e.g., Excel pivot tables)
  • •Experience with administrator functions of SuccessFactors Learning Management System (LMS) (preferred)
Education:Bachelor's
Skills:Customer service mindsetCollaborationCritical thinkingProblem-solvingBusiness writing
Certifications:ACTAACLPDACEDDDLP
Tech Stack:MS OfficeExcelPivot tableSuccessFactors LMS

Company Brief

Singapore Airlines
Flag carrier of Singapore providing international passenger and cargo air transportation, premium cabin services, and related travel products. Operates a global network with a reputation for service quality, modern fleet, and extensive partnerships.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Singapore, Singapore
Founded: 1972
WebsiteLinkedIn