Service Advisor, Munich (m/f/d)

Lucid Motors
Munich
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Interpersonal skills","Empathy","Patience","Problem solving","Communication"]

Serve as the primary point of contact for the Lucid Service Center, delivering a high-quality customer experience from vehicle intake to redelivery. You’ll interview clients, perform walk-around assessments, write accurate repair orders for technicians, track vehicles throughout service, explain options with time and cost estimates, handle invoicing/payment, and complete QC before returning vehicles. Support customers by answering phones, scheduling appointments, and updating repair status.

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Lucid Motors
Lucid Motors
2 days ago

Service Advisor, Munich (m/f/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the primary point of contact for the Lucid Service Center, delivering a high-quality customer experience from vehicle intake to redelivery. You’ll interview clients, perform walk-around assessments, write accurate repair orders for technicians, track vehicles throughout service, explain options with time and cost estimates, handle invoicing/payment, and complete QC before returning vehicles. Support customers by answering phones, scheduling appointments, and updating repair status.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet clients and deliver excellent customer experience throughout the service process.
  • •Perform vehicle walk-around and write-up processes to determine the primary concern, and consult with technicians on service options as needed.
  • •Accurately document client concerns, follow repair order procedures, and explain all service options with time and cost estimates.
  • •Track client vehicles through maintenance and repair, ensure work meets quality standards, and complete the redelivery process so all needs are met.
  • •Handle invoicing and payment, and perform customer service tasks such as answering phones, scheduling appointments, and updating customers on repair status.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeavePaid Holidays401k

Key Requirements

  • •Education and/or relevant work experience from the automotive industry.
  • •4+ years providing excellent customer experience.
  • •Excellent interpersonal skills with an empathic and patient demeanor.
  • •Ability to explain complicated concepts to clients who may not be familiar with industry terminology.
  • •Ability to use basic computer applications (Microsoft Office) and learn proprietary DMS software, with a valid driver license class.
Experience:4+ yearsAutomotive
Skills:Interpersonal skillsEmpathyPatienceProblem solvingCommunication
Licenses:Driver license
Tech Stack:Microsoft OfficeDMS software

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn