Head of Customer Insights, Europe

Adyen
Amsterdam, London
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Executive presence","Storytelling","Cross-functional leadership","Strategic thinking","Public speaking"]

Lead customer insights initiatives across Europe by shaping Adyen’s voice and merchants’ perspectives across the payments ecosystem. Own European Customer Advisory Boards, executive engagement programs, and merchant research communities, translating feedback into market strategy. Drive thought leadership, executive conference strategy, and media/analyst amplification in partnership with Marketing and PR. Represent Adyen in industry forums and working groups to influence European regulatory and card network developments.

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Adyen
Adyen
2 days ago

Head of Customer Insights, Europe

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Job Summary

Lead customer insights initiatives across Europe by shaping Adyen’s voice and merchants’ perspectives across the payments ecosystem. Own European Customer Advisory Boards, executive engagement programs, and merchant research communities, translating feedback into market strategy. Drive thought leadership, executive conference strategy, and media/analyst amplification in partnership with Marketing and PR. Represent Adyen in industry forums and working groups to influence European regulatory and card network developments.
Location: Amsterdam, London
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Develop and publish high-impact thought leadership content and lead executive conference speaking strategy as a key spokesperson
  • •Partner with Marketing, PR, and Communications to amplify Adyen’s brand through media, analyst relations, and industry channels
  • •Design, launch, and steward European Customer Advisory Boards for strategic merchants
  • •Build and scale merchant feedback communities and executive engagement programs to capture real-time market needs
  • •Represent Adyen in industry boards, forums, and working groups, translating regulatory developments into actionable insights

Key Requirements

  • •5+ years of hands-on payments/acquiring/merchant fintech domain experience
  • •Ability to confidently debate and present European payment trends and regulatory frameworks such as PSD3, open banking, and instant payments
  • •Proven track record as a keynote speaker, panelist, or executive moderator at industry conferences and client events
  • •Demonstrated ability to shape product strategy, roadmaps, and business decisions through customer insights and market feedback
  • •Proven experience building and scaling Customer Advisory Boards and influencing C-suite stakeholders
Experience:5+ yearsPaymentsAcquiringMerchant fintechOpen bankingInstant payments
Skills:Executive presenceStorytellingCross-functional leadershipStrategic thinkingPublic speaking
Tech Stack:PSD3Open bankingInstant payments

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn