AVP-BusinessBanking Account Onboarding&Maintenance.COE Pak - Retail Banking Ops - CCAM.Operations Group-PAKCOE

Mashreq
Pakistan
Workplace: RemoteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: bachelorsSkills: ["Leadership","Team management","Communication","Problem solving","Analytical"]

Lead end-to-end onboarding and servicing for entity clients in retail banking, overseeing a team responsible for complex onboarding, KYC/AML checks, and service requests. Drive operational efficiency, process improvements, and data-driven reporting while ensuring regulatory compliance and high-quality client experiences across Pakistan-based operations.

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FursaFursa
Mashreq
Mashreq
3 months ago

AVP-BusinessBanking Account Onboarding&Maintenance.COE Pak - Retail Banking Ops - CCAM.Operations Group-PAKCOE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead end-to-end onboarding and servicing for entity clients in retail banking, overseeing a team responsible for complex onboarding, KYC/AML checks, and service requests. Drive operational efficiency, process improvements, and data-driven reporting while ensuring regulatory compliance and high-quality client experiences across Pakistan-based operations.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Lead projects aimed at improving turnaround
  • •Lead, mentor, and develop the account opening and client servicing team to deliver high performance and professional client service.
  • •Own and oversee the full lifecycle of Entity account opening processes, including KYC/AML checks, documentation, due diligence, and system setup.
  • •Ensure reporting of data to Top management through MIS presentations.
  • •Compliance & Risk Management - Ensure adherence to all regulatory and internal policies, especially related to KYC, AML, and data privacy.

Key Requirements

  • •Comprehensive knowledge of General Banking Activities such as Name Screening/ KYC / Risk Matrix and Online Banking Products and Services of Mashreq Bank.
  • •Advance knowledge of Bank policies, operating systems and procedures, branch related functions and regulatory requirements as per region.
  • •In-depth knowledge on digital journeys/platforms for on-boarding and servicing related activities
  • •In-depth understanding of GL reconciliation processes through advanced MS Excel tools
  • •Good Communication skills.
Experience:BankingRetail banking
Education:Bachelor's
Skills:LeadershipTeam managementCommunicationProblem solvingAnalytical
Languages:English
Tech Stack:MS ExcelKYCAMLDigital onboardingMIS

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor