ElevenLabs

2 weeks ago

Account Manager - APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own customer relationships across Southeast Asia and North Asia, helping drive long-term adoption of multiple products. Build a scalable account management playbook with an early team, monitor usage and satisfaction, and use insights to improve experiences and identify revenue expansion opportunities. You’ll manage renewals and expansions, track KPIs like NRR/GRR, and partner closely with customers to guide their voice AI journey.

Location: Singapore

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build and maintain strong relationships with commercial and enterprise clients across Southeast Asia and North Asia.
•Drive long-term adoption of multiple products by supporting customers through their voice AI journey.
•Monitor customer usage and adoption to identify areas for improvement and revenue expansion.
•Own expansion and renewal of accounts within your book of business.
•Measure and improve customer satisfaction, experience, and account management KPIs (NRR/GRR).

Pay and Benefits

Perks:Learning BudgetCo-working StipendAnnual OffsiteTravel Allowance

Key Requirements

•3-7 years of experience in Account Management or Customer Success in a fast-paced SaaS organization.
•Commercial experience managing renewals and expansion for a book of business.
•Strong communication and interpersonal skills to build relationships with customers at all levels.
•Excellent problem-solving and analytical skills to address customer needs and concerns.
•Professional-level fluency in English and Mandarin, including confidence negotiating contracts and communicating complex ideas.

Experience:3-7 yearsSaaS

Skills:Customer excellenceCommunicationRelationship managementProblem-solvingAnalytical skills

Languages:EnglishMandarin

Tech Stack:SaaS

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor

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ElevenLabs

2 weeks ago

Account Manager - APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build and maintain strong relationships with commercial and enterprise clients across Southeast Asia and North Asia.
•Drive long-term adoption of multiple products by supporting customers through their voice AI journey.
•Monitor customer usage and adoption to identify areas for improvement and revenue expansion.
•Own expansion and renewal of accounts within your book of business.
•Measure and improve customer satisfaction, experience, and account management KPIs (NRR/GRR).

Pay and Benefits

Perks:Learning BudgetCo-working StipendAnnual OffsiteTravel Allowance

Key Requirements

•3-7 years of experience in Account Management or Customer Success in a fast-paced SaaS organization.
•Commercial experience managing renewals and expansion for a book of business.
•Strong communication and interpersonal skills to build relationships with customers at all levels.
•Excellent problem-solving and analytical skills to address customer needs and concerns.
•Professional-level fluency in English and Mandarin, including confidence negotiating contracts and communicating complex ideas.

Experience:3-7 yearsSaaS

Skills:Customer excellenceCommunicationRelationship managementProblem-solvingAnalytical skills

Languages:EnglishMandarin

Tech Stack:SaaS

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor