Account Manager - North Asia

ElevenLabs
Singapore
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-7 yearsSkills: ["Customer excellence","Communication","Relationship management","Problem-solving","Analytical skills"]

Own customer relationships across Southeast Asia and North Asia, helping drive long-term adoption of multiple products. Build a scalable account management playbook with an early team, monitor usage and satisfaction, and use insights to improve experiences and identify revenue expansion opportunities. You’ll manage renewals and expansions, track KPIs like NRR/GRR, and partner closely with customers to guide their voice AI journey.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
ElevenLabs
ElevenLabs
2 months ago

Account Manager - North Asia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own customer relationships across Southeast Asia and North Asia, helping drive long-term adoption of multiple products. Build a scalable account management playbook with an early team, monitor usage and satisfaction, and use insights to improve experiences and identify revenue expansion opportunities. You’ll manage renewals and expansions, track KPIs like NRR/GRR, and partner closely with customers to guide their voice AI journey.
Location: Singapore
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strong relationships with commercial and enterprise clients across Southeast Asia and North Asia.
  • •Drive long-term adoption of multiple products by supporting customers through their voice AI journey.
  • •Monitor customer usage and adoption to identify areas for improvement and revenue expansion.
  • •Own expansion and renewal of accounts within your book of business.
  • •Measure and improve customer satisfaction, experience, and account management KPIs (NRR/GRR).

Pay and Benefits

Perks:Learning BudgetCo-working StipendAnnual OffsiteTravel Allowance

Key Requirements

  • •3-7 years of experience in Account Management or Customer Success in a fast-paced SaaS organization.
  • •Commercial experience managing renewals and expansion for a book of business.
  • •Strong communication and interpersonal skills to build relationships with customers at all levels.
  • •Excellent problem-solving and analytical skills to address customer needs and concerns.
  • •Professional-level fluency in English and Mandarin, including confidence negotiating contracts and communicating complex ideas.
Experience:3-7 yearsSaaS
Skills:Customer excellenceCommunicationRelationship managementProblem-solvingAnalytical skills
Languages:EnglishMandarin
Tech Stack:SaaS

Company Brief

ElevenLabs
Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2022
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor