Business Process Analyst Senior

General Dynamics
Belgium
Workplace: OnsiteFull timeUSD 93,662 - 116,150 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Continuous process improvement","Cross-functional teamwork"]

Support the SOFCOM program’s operations for the US BICES-X mission, coordinating equipment logistics, user accounts, and stakeholder communication across an internationally dispersed team. Develop and maintain program goals, policies, SOPs, and documentation to ensure compliance and consistency. Analyze and report program data, identify trends and risks, and support leadership with milestones, briefs, and operational research. Leverage ITSM tooling such as ServiceNow (and equivalents) to drive continuous process improvement.

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General Dynamics
General Dynamics
1 day ago

Business Process Analyst Senior

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Last checked: 7 hours agoStatus: Live

Job Summary

Support the SOFCOM program’s operations for the US BICES-X mission, coordinating equipment logistics, user accounts, and stakeholder communication across an internationally dispersed team. Develop and maintain program goals, policies, SOPs, and documentation to ensure compliance and consistency. Analyze and report program data, identify trends and risks, and support leadership with milestones, briefs, and operational research. Leverage ITSM tooling such as ServiceNow (and equivalents) to drive continuous process improvement.
Location: Belgium
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain understanding of program goals, processes, and operational requirements.
  • •Manage user account documentation and maintain accurate records related to equipment issuance and returns.
  • •Liaise between the program and external partners to support clear communication, training, and timely resolution of operational issues.
  • •Support leadership by coordinating meetings, preparing reports, and monitoring progress against milestones.
  • •Create, update, and enforce program policies, procedures, and documentation; collect, analyze, and report on program data to identify trends and improvement areas.
Travel: Low travel

Pay and Benefits

Salary: USD 93,662 - 116,150 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •10+ years of systems administration experience required.
  • •Must possess and maintain a Secret Clearance.
  • •BA/BS degree or equivalent experience required.
  • •Strong hands-on experience using ITSM tools, specifically ServiceNow (or equivalents like Remedy, SCSM).
  • •ITIL V4 Foundation (or higher) or equivalent ITIL certification.
Experience:10+ yearsDefenseIntelligenceIT service management
Education:Bachelor's
Skills:CommunicationContinuous process improvementCross-functional teamwork
Certifications:ITIL V4 Foundation
Tech Stack:ServiceNowRemedySCSMITSMITIL v4NATO

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn