Sr. Operations Representative

Discover Financial
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Customer service","Problem-solving","Attention to detail"]

Handle inbound customer calls and service requests for credit card usage, payment verification, online technical support, and other account-related concerns. Maintain strong functional knowledge of products and follow company policies and procedures. Listen to customers to resolve questions responsibly, update account information as requested, and transfer customers to the right departments when needed. Complete required web-based training and assessments within timelines to meet operational requirements.

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Discover Financial
Discover Financial
2 months ago

Sr. Operations Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Handle inbound customer calls and service requests for credit card usage, payment verification, online technical support, and other account-related concerns. Maintain strong functional knowledge of products and follow company policies and procedures. Listen to customers to resolve questions responsibly, update account information as requested, and transfer customers to the right departments when needed. Complete required web-based training and assessments within timelines to meet operational requirements.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Listen to customers and address issues/questions responsibly.
  • •Update account information as requested and transfer customers to the appropriate department when needed.
  • •Use functional product/service knowledge and adhere to company policies and procedures.
  • •Complete and pass required web-based training assessments within timelines.
  • •Handle incoming calls for credit card usage information, payment verification, and online technical support.

Key Requirements

  • •At least high school level.
  • •At least 7 months call center experience with a Shared Services or Business Process Outsourcing background.
  • •Fluent in English with excellent conversational skills.
  • •Preferably with financial or fraud background.
  • •Willing to work on shifting schedules.
Experience:Call centerShared servicesBusiness process outsourcingFinancial servicesFraud
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingAttention to detail
Languages:English

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn