Business Relationship Manager (Ondo)

Moniepoint Group
Nigeria
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship building","Negotiation","Communication","Customer support","Problem-solving"]

Own end-to-end merchant acquisition and retention for assigned commercial areas in Ondo, Nigeria. Identify, visit, and onboard prospective merchants, educate business owners on Moniepoint’s products, and achieve monthly targets for active onboarding, terminal deployment, loan disbursements, and repayments. Ensure accurate KYC documentation and compliance with operational SOPs and regulatory guidelines while building trusted, long-term relationships and handling merchant queries.

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Moniepoint Group
Moniepoint Group
3 years ago

Business Relationship Manager (Ondo)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own end-to-end merchant acquisition and retention for assigned commercial areas in Ondo, Nigeria. Identify, visit, and onboard prospective merchants, educate business owners on Moniepoint’s products, and achieve monthly targets for active onboarding, terminal deployment, loan disbursements, and repayments. Ensure accurate KYC documentation and compliance with operational SOPs and regulatory guidelines while building trusted, long-term relationships and handling merchant queries.
Location: Nigeria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Identify, visit, and onboard prospective merchants using field engagement, referrals, and local community outreach.
  • •Educate business owners on Moniepoint’s products and recommend solutions that fit their operational and growth goals.
  • •Achieve monthly targets across active merchant onboarding, terminal deployment, loan disbursements, and repayments.
  • •Manage end-to-end onboarding, ensuring accurate KYC documentation and compliance with SOPs and regulatory guidelines.
  • •Build and nurture merchant relationships, handle pricing discussions within guidelines, and resolve or escalate customer queries.

Pay and Benefits

Perks:PensionHealth InsuranceAnnual Bonus

Key Requirements

  • •Drive field-based merchant acquisition through visits, referrals, and local trade community outreach.
  • •Educate business owners on Moniepoint’s product suite and recommend solutions aligned to operational and growth goals.
  • •Achieve and exceed monthly targets for merchant onboarding, terminal deployment, loan disbursements, and repayments.
  • •Oversee end-to-end onboarding with accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
  • •Build long-term merchant relationships to support account activity, high transaction volume, and ongoing retention.
Skills:Relationship buildingNegotiationCommunicationCustomer supportProblem-solving
Languages:English

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn