Senior Claims Handler EL/PL

Davies
Ontario
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Good communications skills","Excellent customer service","Teamwork","Adaptability","Planning and organisation"]

Handle EL/PL liability claims cradle to grave for insurers, ensuring proactive case management in line with claims handling philosophy and client SLAs. Investigate liability (including via loss adjusters), authorise payments within limits, negotiate settlements, and make liability decisions using policy wording, UK legal procedures, and valuation/reserving knowledge. Maintain accurate records on the digital claims system, build strong client relationships, and mentor junior colleagues.

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Davies
Davies
1 day ago

Senior Claims Handler EL/PL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle EL/PL liability claims cradle to grave for insurers, ensuring proactive case management in line with claims handling philosophy and client SLAs. Investigate liability (including via loss adjusters), authorise payments within limits, negotiate settlements, and make liability decisions using policy wording, UK legal procedures, and valuation/reserving knowledge. Maintain accurate records on the digital claims system, build strong client relationships, and mentor junior colleagues.
Location: Ontario
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Record all claims on the digital claims handling system.
  • •Investigate liability claims (desk-based or by instructing loss adjusters) and make liability decisions.
  • •Negotiate settlement of the claim and ensure compliance with legal timescales and client SLAs.
  • •Authorise payments to defined limits.
  • •Act as a mentor and coach to junior colleagues while building relationships with external clients and stakeholders.

Pay and Benefits

Perks:PensionLife AssuranceEapPaid LeaveDental

Key Requirements

  • •Experience handling injury/liability claims (EL/PL) and an understanding of relevant insurance/claims processes.
  • •Experience working in an insurance and/or legal environment.
  • •Strong knowledge of policy wording, insurance market knowledge, and how to value an injury claim.
  • •Knowledge of reserving philosophies and use of Civil Procedure Rules and the Claims Portal.
  • •Good planning, organisation, IT skills, and the ability to manage your own workload while being adaptable and flexible.
Experience:InsuranceLiability claimsPersonal injuryConstructionProducts liabilityClaims handlingLegal environment
Skills:Good communications skillsExcellent customer serviceTeamworkAdaptabilityPlanning and organisation
Tech Stack:Digital claims handling systemClaims Portal

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
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