Crusoe

4 days ago

Sr. Cloud Support Engineer - Weekend Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the primary technical point of contact for Crusoe Cloud customers, delivering high-quality support through Zendesk, meeting SLAs, and maintaining 95%+ CSAT. Lead incident triage and response across a 24/7 on-call rotation, troubleshoot VM, hardware, and scaling issues, and partner with SRE, Networking, and Storage teams to drive root-cause analysis. Also create SOPs and onboarding materials while supporting a Tuesday–Saturday schedule.

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical customer support via Zendesk, meet SLAs, and maintain 95%+ CSAT.
•Participate in a 24/7 on-call rotation and lead incident triage, communication, and response.
•Troubleshoot issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams and produce onboarding/training materials and SOPs.

Pay and Benefits

Salary: USD 130,000 - 155,000 annually

Perks:RsusPaid LeaveHealth InsuranceDentalVisionHsaParental Leave401kCell Stipend

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or 4+ years of equivalent technical experience.
•5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
•Strong Linux CLI skills and proficiency with Git.
•Experience with container orchestration (Kubernetes), workload management (Slurm, Terraform), and monitoring (Grafana).
•Familiarity with public clouds (AWS, Azure, GCP) and HPC concepts such as Infiniband, RDMA, RoCE, and SDN.

Experience:4+ yearsCloudHPCCustomer support

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingCollaborationKnowledge sharing

Certifications:CKACKADCKSKCNAAWS Machine Learning - SpecialtyData Analytics - SpecialtySolutions Architect - ProfessionalDeveloper - AssociateNVIDIA AI Infrastructure and OperationsGenerative AI and LLMsGenerative AI Multi-modalLinux Foundation IT AssociateSystem Administrator

Tech Stack:ZendeskLinuxGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsCLIInfinibandRDMARoCESDN

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

4 days ago

Sr. Cloud Support Engineer - Weekend Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical customer support via Zendesk, meet SLAs, and maintain 95%+ CSAT.
•Participate in a 24/7 on-call rotation and lead incident triage, communication, and response.
•Troubleshoot issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams and produce onboarding/training materials and SOPs.

Pay and Benefits

Salary: USD 130,000 - 155,000 annually

Perks:RsusPaid LeaveHealth InsuranceDentalVisionHsaParental Leave401kCell Stipend

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or 4+ years of equivalent technical experience.
•5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
•Strong Linux CLI skills and proficiency with Git.
•Experience with container orchestration (Kubernetes), workload management (Slurm, Terraform), and monitoring (Grafana).
•Familiarity with public clouds (AWS, Azure, GCP) and HPC concepts such as Infiniband, RDMA, RoCE, and SDN.

Experience:4+ yearsCloudHPCCustomer support

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingCollaborationKnowledge sharing

Tech Stack:ZendeskLinuxGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsCLIInfinibandRDMARoCESDN

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor