Sr. Cloud Support Engineer - Weekend Shift

Crusoe
Denver, Dallas
Workplace: OnsiteFull timeUSD 130,000 - 155,000 annuallyFunction: Product ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Collaboration","Knowledge sharing"]

Serve as the primary technical point of contact for Crusoe Cloud customers, delivering high-quality support through Zendesk, meeting SLAs, and maintaining 95%+ CSAT. Lead incident triage and response across a 24/7 on-call rotation, troubleshoot VM, hardware, and scaling issues, and partner with SRE, Networking, and Storage teams to drive root-cause analysis. Also create SOPs and onboarding materials while supporting a Tuesday–Saturday schedule.

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FursaFursa
Crusoe
Crusoe
1 month ago

Sr. Cloud Support Engineer - Weekend Shift

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary technical point of contact for Crusoe Cloud customers, delivering high-quality support through Zendesk, meeting SLAs, and maintaining 95%+ CSAT. Lead incident triage and response across a 24/7 on-call rotation, troubleshoot VM, hardware, and scaling issues, and partner with SRE, Networking, and Storage teams to drive root-cause analysis. Also create SOPs and onboarding materials while supporting a Tuesday–Saturday schedule.
Location: Denver, Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide technical customer support via Zendesk, meet SLAs, and maintain 95%+ CSAT.
  • •Participate in a 24/7 on-call rotation and lead incident triage, communication, and response.
  • •Troubleshoot issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
  • •Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
  • •Collaborate with SRE, Networking, and Storage teams and produce onboarding/training materials and SOPs.

Pay and Benefits

Salary: USD 130,000 - 155,000 annually
Perks:RsusPaid LeaveHealth InsuranceDentalVisionHsaParental Leave401kCell Stipend

Key Requirements

  • •Bachelor's degree in IT, Computer Science, Engineering, or 4+ years of equivalent technical experience.
  • •5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
  • •Strong Linux CLI skills and proficiency with Git.
  • •Experience with container orchestration (Kubernetes), workload management (Slurm, Terraform), and monitoring (Grafana).
  • •Familiarity with public clouds (AWS, Azure, GCP) and HPC concepts such as Infiniband, RDMA, RoCE, and SDN.
Experience:4+ yearsCloudHPCCustomer support
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingCollaborationKnowledge sharing
Certifications:CKACKADCKSKCNAAWS Machine Learning - SpecialtyData Analytics - SpecialtySolutions Architect - ProfessionalDeveloper - AssociateNVIDIA AI Infrastructure and OperationsGenerative AI and LLMsGenerative AI Multi-modalLinux Foundation IT AssociateSystem Administrator
Tech Stack:ZendeskLinuxGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsCLIInfinibandRDMARoCESDN

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor