Senior Technical Account Manager (UK)

Dragos
United Kingdom
Workplace: RemoteFull timeGBP 72,000+Function: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Customer-first mindset","Relationship management","Communication","Problem-solving","Consulting"]

Serve as a trusted advisor for critical infrastructure and industrial customers across Europe, driving onboarding, adoption, and ongoing technical guidance for Dragos OT/ICS cybersecurity solutions. Lead goal-setting workshops, translate customer objectives into measurable outcomes, and help operationalise use cases within existing OT security workflows. Monitor account health and value realisation, deliver technical enablement and executive briefings, and contribute customer feedback to improve products and customer experience.

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Dragos
Dragos
1 day ago

Senior Technical Account Manager (UK)

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Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a trusted advisor for critical infrastructure and industrial customers across Europe, driving onboarding, adoption, and ongoing technical guidance for Dragos OT/ICS cybersecurity solutions. Lead goal-setting workshops, translate customer objectives into measurable outcomes, and help operationalise use cases within existing OT security workflows. Monitor account health and value realisation, deliver technical enablement and executive briefings, and contribute customer feedback to improve products and customer experience.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as a trusted advisor and technical advocate for assigned customer accounts.
  • •Lead customer onboarding and adoption to maximise value of Dragos investment.
  • •Facilitate goal-setting workshops and planning sessions to align platform capabilities with customer objectives and success measures.
  • •Guide operationalisation of key use cases and integration of Dragos into existing security and operational workflows.
  • •Provide ongoing technical guidance, best practices, and enablement; monitor account health and proactively identify risks to customer success.
Travel: Medium travel

Pay and Benefits

Salary: GBP 72,000
Perks:Health InsuranceRetirementEquity

Key Requirements

  • •3+ years' experience working in OT, ICS, or critical infrastructure environments with knowledge of ICS, SCADA, or DCS systems.
  • •Experience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity disciplines.
  • •Strong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows.
  • •Experience applying frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, CAF, and the Cyber Resilience Act.
  • •Ability to engage and influence technical and business stakeholders through workshops, training, and advisory engagements.
Experience:3+ yearsOT/ICSCritical infrastructureCybersecurityThreat detectionThreat intelligence
Skills:Customer-first mindsetRelationship managementCommunicationProblem-solvingConsulting
Languages:German
Tech Stack:OTICSSCADADCSISA/IEC 62443NIST CSFSANS ICS Five Critical ControlsCAFCyber Resilience Act

Company Brief

Dragos
Provides industrial cybersecurity solutions protecting operational technology (OT) and industrial control systems (ICS) with threat detection, incident response, and asset visibility to secure critical infrastructure and manufacturing environments.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Washington, D.C., United States
Founded: 2016
WebsiteLinkedIn