Field Support Representative - Colorado

Skydio
Colorado, Utah, Wyoming, Nebraska
Workplace: RemoteFull timeUSD 100,000 - 125,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Interpersonal communication","Written communication","Self-starter","Problem-solving","Multi-tasking"]

Provide advanced onsite and remote technical and logistical support to commercial and government customers using Skydio UAS and cloud products. Troubleshoot device firmware, mission configuration, and C2/cloud networking issues, analyze logs and incident tickets to identify root causes, and recommend mitigations. Act as a product specialist liaison between customers and internal Product, Support, Program Management, and Engineering teams while building field support processes and reducing escalations into engineering.

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Skydio
Skydio
2 days ago

Field Support Representative - Colorado

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide advanced onsite and remote technical and logistical support to commercial and government customers using Skydio UAS and cloud products. Troubleshoot device firmware, mission configuration, and C2/cloud networking issues, analyze logs and incident tickets to identify root causes, and recommend mitigations. Act as a product specialist liaison between customers and internal Product, Support, Program Management, and Engineering teams while building field support processes and reducing escalations into engineering.
Location: Colorado, Utah, Wyoming, Nebraska
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as a product specialist liaison by proactively responding to advanced technical support questions.
  • •Troubleshoot UAS command and control and cloud networking issues, including firmware, mission usage/configuration, and issue diagnostics.
  • •Use log analysis tools, customer incident tickets, and internal documentation to determine root causes and recommend mitigations.
  • •Help reduce technical escalations into engineering by developing triage and resolution techniques.
  • •Provide on-site training and support customers with maintenance and operation techniques, and feed customer feedback into product enhancements.
Travel: High travel

Pay and Benefits

Salary: USD 100,000 - 125,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveHoliday Pay

Key Requirements

  • •At least 3 years of civilian, law enforcement, or military UAS operations and flight experience.
  • •Experience in operational, technical, or customer-facing field support roles in military, law enforcement, or civilian contexts.
  • •Proficient in onsite real-time technical troubleshooting with triage and escalation workflows.
  • •Experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g., WebRTC, REST).
  • •Obtain FAA Part 107 certification within the first 60 days (strongly encouraged) and required for certain positions.
Experience:3+ yearsUASDronesMilitaryLaw enforcementCivilian operationsIoTEnterprise applications
Skills:Interpersonal communicationWritten communicationSelf-starterProblem-solvingMulti-tasking
Certifications:FAA Part 107
Tech Stack:SalesforceJiraWebRTCRESTLog analysisWiFi meshCellular modemsWireless point-to-point radiosInternet protocolsCRMs

Company Brief

Skydio
Designs and manufactures autonomous consumer and enterprise drones using AI-powered vision and navigation systems for inspection, mapping, public safety, and industrial applications. Focuses on rugged, fully autonomous flight and end-to-end drone solutions.
Industry: Drones & Aerial Logistics
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Mateo, United States
Founded: 2014
WebsiteLinkedIn