Staff Technical Account Manager

CloudZero
San Francisco
Workplace: HybridFull timeUSD 150,000 - 170,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Communication","Leadership","Problem-solving"]

As a Staff FinOps Account Manager, you’ll combine data analysis with customer empowerment to guide strategic cost optimization for cloud services. You’ll work directly with customers on cost intelligence, lead executive reviews, mentor FAMs, and collaborate cross-functionally to drive adoption, retention, and measurable business outcomes in a fast-paced B2B SaaS environment.

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CloudZero
CloudZero
4 months ago

Staff Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

As a Staff FinOps Account Manager, you’ll combine data analysis with customer empowerment to guide strategic cost optimization for cloud services. You’ll work directly with customers on cost intelligence, lead executive reviews, mentor FAMs, and collaborate cross-functionally to drive adoption, retention, and measurable business outcomes in a fast-paced B2B SaaS environment.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Ongoing strategic customer segment onboarding and implementation initiatives, including addressing ad hoc requests.
  • •Mentor, coach and train fellow FAMs on continuous improvement and enablement.
  • •Form and maintain strong strategic relationships across key customer personas; provide leadership and domain expertise in gaining credibility across senior management.
  • •Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews.
  • •Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice.

Pay and Benefits

Salary: USD 150,000 - 170,000 annually
Equity and Bonus:Equity

Key Requirements

  • •7+ years of experience consulting on AWS, GCP, and/or Azure services/solutions.
  • •7+ years of experience in a Customer Success Manager, FinOps Account Manager or related role.
  • •Ability to execute in a high velocity, transformative, B2B SaaS tech environment.
  • •Positive attitude with passion for growing, coaching others, and feedback.
  • •Expertise in authoring SQL.
Experience:7+ yearsFinopsCloudSaasCustomer successData analysis
Skills:CommunicationLeadershipProblem-solving
Certifications:FinOps certificationAWS certificationGCP certificationAzure certificationIntroduction to FinOpsFinOps Certified PractitionerFinOps Certified EngineerFOCUS CertificationAWS Cloud Practitioner
Languages:English
Tech Stack:AWSGCPAzureSQLExcelQuicksightLookerDomoTableau

Company Brief

CloudZero
CloudZero provides a cloud cost intelligence platform that gives engineering and finance teams real-time visibility and allocation of cloud spend to products, features, and customers, enabling cost optimization and improved unit economics for enterprises.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Boston, United States
Founded: 2016
Glassdoor
Glassdoor: 4.9
WebsiteLinkedInGlassdoor