Manager - Operational Excellence and Governance Programs

American Express
New York, Phoenix
Workplace: HybridFull timeUSD 89,250 - 150,250 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Problem-solving","Verbal communication","Written communication","Relationship building"]

Drive operational excellence and governance for global facilities and workplace services. Define and monitor KPIs for FM effectiveness across 20+ countries, manage regional/site facilities operations reviews, and oversee standardized facilities processes, policies, and service delivery frameworks. Lead continuous improvement, preventive/predictive maintenance support, and organizational change initiatives, while developing and managing the FM budget and ensuring compliance with regulatory, environmental, health, and safety standards.

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FursaFursa
American Express
American Express
1 day ago

Manager - Operational Excellence and Governance Programs

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Drive operational excellence and governance for global facilities and workplace services. Define and monitor KPIs for FM effectiveness across 20+ countries, manage regional/site facilities operations reviews, and oversee standardized facilities processes, policies, and service delivery frameworks. Lead continuous improvement, preventive/predictive maintenance support, and organizational change initiatives, while developing and managing the FM budget and ensuring compliance with regulatory, environmental, health, and safety standards.
Location: New York, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Define and monitor KPIs to measure facilities effectiveness and service delivery across 20+ countries.
  • •Manage global, regional, and site facilities operations reviews.
  • •Oversee development and execution of standardized FM processes, policies, and service delivery frameworks across all sites.
  • •Drive continuous improvement initiatives focused on service quality, expediting repairs, and risk mitigation; support preventive and predictive maintenance strategies.
  • •Develop and manage the FM budget, forecast operational expenses, identify cost optimization opportunities, and ensure compliance with regulatory, environmental, and health & safety standards.

Pay and Benefits

Salary: USD 89,250 - 150,250 annually
Perks:Health InsuranceDentalVisionParental LeaveLife Insurance

Key Requirements

  • •4+ years defining, managing, and monitoring facility performance across multiple locations.
  • •4+ years developing, managing, and executing new facility processes and programs across multiple locations.
  • •3+ years defining and driving continuous improvement initiatives.
  • •5+ years of work experience in facilities operations and corporate real estate management.
  • •Bachelor’s Degree required. Strong interpersonal skills, problem-solving, and communication/presentation abilities.
Experience:5+ yearsFacilities operationsCorporate real estateGlobal operationsWorkplace
Education:Bachelor's
Skills:Interpersonal skillsProblem-solvingVerbal communicationWritten communicationRelationship building
Tech Stack:LeanSix SigmaVantageTableauPower BI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn