Customer Engagement Manager (AI outcomes)

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Last checked: 1 hour agoStatus: Live

Job Summary

Own the post-sale customer engagement program for a portfolio of enterprise customers, driving adoption, executive alignment, long-term success planning, and expansion. Build trusted relationships across customer teams, lead success reviews and Executive Business Reviews (QBRs), monitor customer health and risks, and coordinate cross-functional action plans. Partner with Product, Engineering, Sales, and AI Security Engineers to ensure customers achieve measurable business outcomes.

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Own the post-sale customer engagement program, leading customer relationships, executive alignment, program execution, and business outcomes for enterprise accounts.
•Develop and execute success plans aligning the 7AI platform with customer business goals, security objectives, and desired outcomes to drive adoption and value realization.
•Build and maintain trusted relationships across customer organizations, including executive sponsors, technical champions, and key stakeholders.
•Lead strategic customer engagements such as success reviews, Executive Business Reviews (QBRs), roadmap discussions, and long-term planning.
•Monitor customer health, identify risks early, coordinate cross-functional action plans, and support renewal readiness.

Key Requirements

•5+ years of experience in Customer Success, Technical Account Management, Strategic Account Management, or another customer-facing role supporting enterprise software customers.
•Experience managing enterprise or strategic customer relationships in cybersecurity, AI, SaaS, or other complex technology environments.
•Demonstrated ability to build executive relationships and guide customers through change management and organizational adoption.
•Strong program and project management skills coordinating multiple stakeholders and driving customer initiatives forward.
•Ability to translate technical concepts into clear business value for technical and executive audiences.

Experience:CybersecurityAISaaS

Skills:Customer advocacyExecutive relationship-buildingChange managementProblem-solvingCommunication

Company Brief

7AI

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7AI

1 month ago