Account Manager

Light
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Stakeholder management","Communication","Problem-solving","Prioritization"]

Own key customer relationships and drive adoption, renewals, and upsell for Light’s Smart Financial Platform. Partner with Agentic Customer Engineers to help customers make the most of Light and its AI agents, while ensuring CFO-level stakeholders see clear value. You’ll intervene early when engagements go sideways, bring structure to ambiguous situations, and feed learnings back into the evolving playbook.

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FursaFursa
Light
Light
2 months ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own key customer relationships and drive adoption, renewals, and upsell for Light’s Smart Financial Platform. Partner with Agentic Customer Engineers to help customers make the most of Light and its AI agents, while ensuring CFO-level stakeholders see clear value. You’ll intervene early when engagements go sideways, bring structure to ambiguous situations, and feed learnings back into the evolving playbook.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own existing customer relationships and drive adoption, renewals, and upsell.
  • •Ensure Finance Controllers, Finance Directors, and CFOs see the value Light brings.
  • •Partner with Agentic Customer Engineers to help customers maximize Light and its AI agents.
  • •Spot and fix engagements going sideways before the customer does.
  • •Feed learnings back into the team’s playbook as it’s built.

Pay and Benefits

Perks:EquityPaid Leave

Key Requirements

  • •5+ years owning customers in account management, customer success, consulting, or commercial delivery with measurable outcomes.
  • •Ability to engage confidently with CFOs, discussing multi-entity finance, ROI, and adoption while knowing when to push back.
  • •Demonstrated adoption and expansion experience (renewals and upsell), not just maintaining accounts.
  • •Strong execution in ambiguous situations: create clear plans, sharp prioritisation, and judgment on what matters.
  • •Use AI tools daily with informed opinions; fluent English (additional European languages are a plus).
Experience:5+ yearsSaaSTechnology
Skills:Stakeholder managementCommunicationProblem-solvingPrioritization
Languages:English
Tech Stack:AIChatGPT

Company Brief

Light
Builds an AI-native, fully automated general ledger and finance platform that automates AR, AP, bookkeeping and multinational financial reporting for modern technology companies.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Copenhagen, Denmark
Founded: 2023
WebsiteLinkedIn