Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Entry-level outbound sales role engaging Canada-based customers to promote telecom plans, upgrades, bundles, and retention offers. Make high-volume calls, understand customer needs, and recommend tailored solutions while handling objections. Drive daily, weekly, and monthly sales targets, maintain accurate CRM records, and ensure compliance with scripts, quality, and process standards to maximize revenue and customer experience.

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FursaFursa
NTT
NTT
3 weeks ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Entry-level outbound sales role engaging Canada-based customers to promote telecom plans, upgrades, bundles, and retention offers. Make high-volume calls, understand customer needs, and recommend tailored solutions while handling objections. Drive daily, weekly, and monthly sales targets, maintain accurate CRM records, and ensure compliance with scripts, quality, and process standards to maximize revenue and customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:MedicalVisionDentalEmployee AssistanceDisabilityRrsp

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability and active listening/customer empathy.
  • •Resilience and ability to handle rejection professionally.
  • •Basic system/CRM handling.
  • •Graduate eligibility (flexible based on communication skills) and 3-5 years of experience (BPO/sales preferred).
Experience:3-5 years
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn