US CONTACT CENTER PREMIER SPECIALIST (Buffalo, NY, US, 14210)

HSBC
Buffalo
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: high_schoolSkills: ["Customer service","Attention to detail","Communication","Teamwork","Ownership"]

Provide expert chat-based service support for Premier and Private Bank clients, resolving customer questions at first contact where possible. Navigate and direct customers to the right resolutions while following chat procedures, taking ownership of follow-ups, and maintaining attention to detail. Use knowledge of banking products and regulatory requirements to identify risk or fraud, meet individual targets, and support a high-volume, fast-paced contact center team.

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FursaFursa
HSBC
HSBC
6 hours ago

US CONTACT CENTER PREMIER SPECIALIST (Buffalo, NY, US, 14210)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide expert chat-based service support for Premier and Private Bank clients, resolving customer questions at first contact where possible. Navigate and direct customers to the right resolutions while following chat procedures, taking ownership of follow-ups, and maintaining attention to detail. Use knowledge of banking products and regulatory requirements to identify risk or fraud, meet individual targets, and support a high-volume, fast-paced contact center team.
Location: Buffalo
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Provide high-quality chat service to resolve customer queries at first contact where possible to maximize satisfaction.
  • •Maintain accurate attention to detail while navigating and directing customers to timely resolutions.
  • •Adhere to chat procedures and take ownership of research, follow-up, or routing to the appropriate department.
  • •Maintain working knowledge of regulations to identify risk or fraudulent activity to protect customers and the bank.
  • •Handle multiple banking products and achieve individual targets/goals in a team-based environment.

Key Requirements

  • •Minimum high school diploma or General Educational Development (GED) test.
  • •Customer-centric with the ability to thrive in a team environment, seeking feedback and being open to development.
  • •Ability to deliver what is promised and meet customer/service expectations.
  • •Able to work in a high-volume, fast-paced environment.
  • •Proficiency with personal computers and basic software packages, with excellent communication and teamwork skills.
Education:High School
Skills:Customer serviceAttention to detailCommunicationTeamworkOwnership
Tech Stack:Personal computersBasic software packages

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn