Technical Support Engineer - French speaking

Eaton
Budapest, Casablanca
Workplace: HybridContractFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Analytical mindset","Problem-solving"]

Provide advanced technical support and troubleshooting for end-users, customers, and internal partners across Eaton’s electrical product portfolio, focusing on single-phase UPS hardware and software. Serve as a primary contact via phone, email, and web ticket/webchat, handle pre- and post-sales inquiries (warranty, documentation, repair/calibration), escalate to Level 2/3 and Quality when needed, and drive customer satisfaction, continuous improvement, and accurate process documentation.

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Eaton
Eaton
1 week ago

Technical Support Engineer - French speaking

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Last checked: 10 hours agoStatus: Live

Job Summary

Provide advanced technical support and troubleshooting for end-users, customers, and internal partners across Eaton’s electrical product portfolio, focusing on single-phase UPS hardware and software. Serve as a primary contact via phone, email, and web ticket/webchat, handle pre- and post-sales inquiries (warranty, documentation, repair/calibration), escalate to Level 2/3 and Quality when needed, and drive customer satisfaction, continuous improvement, and accurate process documentation.
Location: Budapest, Casablanca
Workplace: Hybrid
Employment Type: Contract
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide advanced technical support and troubleshooting as a primary point of contact for customers and internal partners via phone, email, and web ticket/webchat.
  • •Interface with end customers and partners (wholesalers/distributors, panel builders, designers, logistics, quality, product management, R&D, manufacturing, and sales/service) to support pre-sales and post-sales functions.
  • •Assist sales functions across EMEA (and partially APAC and the Americas) with technical assistance, product/assortment questions, warranty, documentation, repair/calibration requests, and troubleshooting.
  • •Resolve customer challenges related to single-phase UPS (hardware and software), and follow up hardware/software escalations involving Level 2, Level 3, and Quality.
  • •Maintain up-to-date process documentation, contribute to knowledge sharing and continuous improvement, and drive customer loyalty through high-quality service and team-based problem solving.

Key Requirements

  • •Bachelor’s degree (BS/BA) in Industrial Engineering (Electrical/Electronic/Mechanical/Energetic) from an accredited institution; MSc/Electrical is an advantage.
  • •Fluent English and French language skills.
  • •Understanding of electrical products and basic applications.
  • •Basic network knowledge.
  • •Analytical mindset with strong communication and problem-solving skills.
Education:Bachelor's in Industrial Engineering (Electrical/Electronic/Mechanical/Energetic)
Skills:CommunicationAnalytical mindsetProblem-solving
Languages:EnglishFrench
Tech Stack:UPSNetwork

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn