AI Prompt & Agent Developer

Opencall.ai
New York
Workplace: OnsiteFull timeUSD 75,000 - 135,000 annuallyFunction: Software EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical thinking","Writing","Verbal communication"]

Join Opencall to design, test, and scale AI agents at the intersection of NLP, software engineering, and customer operations. Build and evaluate prompts, architect multi-step agents, and drive production-grade improvements for high-volume call center automation leveraging telephony integrations and various LLMs.

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FursaFursa
Opencall.ai
Opencall.ai
10 months ago

AI Prompt & Agent Developer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Join Opencall to design, test, and scale AI agents at the intersection of NLP, software engineering, and customer operations. Build and evaluate prompts, architect multi-step agents, and drive production-grade improvements for high-volume call center automation leveraging telephony integrations and various LLMs.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Design, build, and refine prompts for real-world agent tasks (Q&A, classification, lead qualification, appointment booking, knowledge lookup).
  • •Develop robust evaluation pipelines to measure accuracy, reliability, compliance, and business outcomes of AI prompts at scale.
  • •Architect and implement multi-step AI agents that integrate with telephony (Twilio, SIP), CRMs, and customer systems.
  • •Ensure agents are reliable, scalable, and cost-optimized in high-volume environments.
  • •Lead QA workflows for AI agents, simulating real-world customer scenarios and measuring outcomes.

Pay and Benefits

Salary: USD 75,000 - 135,000 annually

Key Requirements

  • •2+ years of experience with AI/ML, NLP, or prompt engineering.
  • •Demonstrated experience building and deploying AI prompts and/or agents in production.
  • •Strong analytical and problem-solving mindset; comfort with ambiguity.
  • •Excellent written and verbal communication skills.
  • •Bachelor’s degree in Computer Science, Engineering, Math, or related field.
Experience:2+ yearsAINLPPrompt engineeringLLMsAgent development
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalytical thinkingWritingVerbal communication
Languages:English
Tech Stack:PythonAPIsData pipelinesTesting frameworksLLMsGPTClaudeLLaMAGeminiMistralTwilioSIP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Opencall.ai
Builds AI-powered voice agents and conversational automation for handling customer calls, scheduling, and lead qualification, enabling businesses to automate phone interactions using natural language understanding and generative models.
Industry: AI & Machine Learning
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