Student Success Team Lead

Campus
Austin
Workplace: RemoteFull timeUSD 72,000 - 82,000 annuallyFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Communication","Leadership","Coaching","Data analysis","Problem-solving"]

Lead a team of student success coaches in a data-driven program to improve retention and engagement. Focus on coaching, relationship-building, KPI tracking, and cross-functional collaboration to align with organizational priorities while managing escalations and a small caseload of students.

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FursaFursa
Campus
Campus
8 months ago

Student Success Team Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead a team of student success coaches in a data-driven program to improve retention and engagement. Focus on coaching, relationship-building, KPI tracking, and cross-functional collaboration to align with organizational priorities while managing escalations and a small caseload of students.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Guide a team of success coaches to build strong, meaningful relationships with students and meet retention/engagement KPIs
  • •Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
  • •Use data and KPIs like retention, attendance, and student NPS to track performance and guide decisions
  • •Support coaches in addressing challenges and improving outcomes
  • •Monitor and support daily activities (calls, emails, texts) to ensure timely student engagement

Pay and Benefits

Salary: USD 72,000 - 82,000 annually
Perks:Health InsuranceDentalVision401kRemote WorkPaid Holidays

Key Requirements

  • •4+ years of experience in customer service, education, student support, or coaching/mentoring programs (teaching experience a plus)
  • •3+ years of leadership experience with proven ability to manage and develop teams
  • •Strong communication and interpersonal skills to build relationships with students and staff
  • •Data-driven mindset with experience using metrics to track performance and guide decisions
  • •Passion for coaching, mentoring, and helping others succeed
Experience:4+ yearsEducationStudent supportCoachingEdtech
Skills:CommunicationLeadershipCoachingData analysisProblem-solving
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Campus
Campus is an accredited, online two‑year college offering live classes and certificate programs taught by professors from leading universities, combining a technology platform with coaching and transfer pathways to prepare students for careers or further study.
Industry: Higher Education
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
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