Customer Onboarding Manager

Own the end-to-end onboarding experience for subscription customers, guiding them from contract signature through successful platform adoption on BrightTALK and Portal. Serve as the primary customer point of contact, run kickoff calls, deliver training and best-practice guidance, and coordinate integration setup with internal Sales, Campaign Management, Product, Support, and Delivery teams. Track onboarding progress, manage risks, maintain accurate status and sentiment updates, and transition customers to ongoing support.