Aalyria

1 day ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Be the first dedicated member of the IT support team, delivering tier 1 and tier 2 help desk support across Windows, macOS, Linux, and mobile. Own user account and access workflows, manage endpoint deployment and maintenance via MDM, and troubleshoot connectivity, VPN, and device issues. Build help desk processes, SLAs, and knowledge base documentation, escalate complex problems with clear notes, and support onboarding/offboarding while partnering closely with IT leadership and InfoSec.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide tier 1 and tier 2 technical support and troubleshoot issues across Windows, macOS, Linux, and mobile platforms.
•Handle password resets, account unlocks, user access requests, and authentication/SSO problems (including Okta and related identity platforms).
•Diagnose network connectivity issues, VPN problems, and printer configuration; escalate complex tier 3 issues with documented details.
•Manage user accounts and access permissions across platforms and coordinate access/compliance reviews with the Senior InfoSec Lead.
•Deploy updates and manage endpoints using MDM tools (Intune, Jamf Pro or similar), support onboarding/offboarding, and establish help desk workflows, SLAs, and knowledge base documentation.

Pay and Benefits

Salary: USD 75,000 - 100,000 annually

Equity and Bonus:Equity

Perks:401kHealth InsuranceDentalVisionLife InsurancePaid LeaveEquity

Key Requirements

•2-3 years of help desk or technical support experience.
•Working knowledge of Windows 10/11, Linux, and macOS operating systems.
•Experience with user account management in Active Directory or Azure AD/Entra ID.
•Basic networking knowledge (TCP/IP, DNS, DHCP, WiFi, VPN) and ability to troubleshoot issues independently.
•Experience with ticketing systems/support workflows and strong customer service and communication skills.

Experience:Help deskTechnical support

Skills:Customer serviceProfessional communicationOrganizational skillsSelf-directionIndependent troubleshooting

Certifications:CompTIA A+Linux+MicrosoftAppleITIL Foundation

Tech Stack:WindowsWindows 10Windows 11LinuxMacOSMobile devicesActive DirectoryAzure ADEntra IDMicrosoft 365Google WorkspaceZoomSlackOktaSSOVPNTCP/IPDNSDHCPWiFi

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Active SecretTop Secret

Company Brief

Aalyria

Develops advanced network orchestration and laser communications technology to connect space, airborne, and terrestrial systems. The company emerged from Alphabet's Loon assets and focuses on resilient, long-range connectivity infrastructure.

Industry: Space Technology

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Mountain View, United States

Founded: 2022

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Aalyria

1 day ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide tier 1 and tier 2 technical support and troubleshoot issues across Windows, macOS, Linux, and mobile platforms.
•Handle password resets, account unlocks, user access requests, and authentication/SSO problems (including Okta and related identity platforms).
•Diagnose network connectivity issues, VPN problems, and printer configuration; escalate complex tier 3 issues with documented details.
•Manage user accounts and access permissions across platforms and coordinate access/compliance reviews with the Senior InfoSec Lead.
•Deploy updates and manage endpoints using MDM tools (Intune, Jamf Pro or similar), support onboarding/offboarding, and establish help desk workflows, SLAs, and knowledge base documentation.

Pay and Benefits

Salary: USD 75,000 - 100,000 annually

Equity and Bonus:Equity

Perks:401kHealth InsuranceDentalVisionLife InsurancePaid LeaveEquity

Key Requirements

•2-3 years of help desk or technical support experience.
•Working knowledge of Windows 10/11, Linux, and macOS operating systems.
•Experience with user account management in Active Directory or Azure AD/Entra ID.
•Basic networking knowledge (TCP/IP, DNS, DHCP, WiFi, VPN) and ability to troubleshoot issues independently.
•Experience with ticketing systems/support workflows and strong customer service and communication skills.

Experience:Help deskTechnical support

Skills:Customer serviceProfessional communicationOrganizational skillsSelf-directionIndependent troubleshooting

Certifications:CompTIA A+Linux+MicrosoftAppleITIL Foundation

Tech Stack:WindowsWindows 10Windows 11LinuxMacOSMobile devicesActive DirectoryAzure ADEntra IDMicrosoft 365Google WorkspaceZoomSlackOktaSSOVPNTCP/IPDNSDHCPWiFi

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Active SecretTop Secret

Company Brief

Aalyria

Industry: Space Technology

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Mountain View, United States

Founded: 2022

Website LinkedIn