Customer Success Engineer

Hightouch
New York
Workplace: RemoteFull timeUSD 85,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Interpersonal","Teamwork","Problem-solving","Adaptability"]

The Customer Success Engineering role provides technical guidance to users, ensuring they get maximum value from the platform. You’ll read API docs, work with SaaS tools (CRMs, ESPs, ERPs), answer questions across Intercom/Slack/phone/email, and collaborate with Solutions Architects, Engineers, Marketing, and Operations to drive customer success in a fast-growing company.

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FursaFursa
Hightouch
Hightouch
9 months ago

Customer Success Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

The Customer Success Engineering role provides technical guidance to users, ensuring they get maximum value from the platform. You’ll read API docs, work with SaaS tools (CRMs, ESPs, ERPs), answer questions across Intercom/Slack/phone/email, and collaborate with Solutions Architects, Engineers, Marketing, and Operations to drive customer success in a fast-growing company.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide direct support to users to ensure they get maximum value from the platform.
  • •Answer questions and troubleshoot via Intercom, Slack, phone, or email.
  • •Read API documentation and understand common SaaS tool workflows (CRMs, ESPs, ERPs, etc.).
  • •Collaborate across the organization with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
  • •Wear multiple hats in a startup environment to drive exceptional customer experiences and contribute to cross-functional initiatives.

Pay and Benefits

Salary: USD 85,000 - 110,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •2+ years in a customer-facing role
  • •Technical background either through experience or education
  • •Conversant in SQL or willing to learn the basics and a few more advanced topics
  • •Strong discovery and interpersonal skills
  • •Excellent verbal and written communication skills
Experience:2+ yearsSaaS
Skills:CommunicationInterpersonalTeamworkProblem-solvingAdaptability
Languages:English
Tech Stack:SQLAPIsSaaSCRMsERPsIntercomSlack

Company Brief

Hightouch
Provides a reverse ETL platform that syncs customer and product data from data warehouses to operational tools, enabling analytics-driven activation across sales, marketing, and support systems.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn